Recent Posts by this Author
Will Bots Replace Customer Service Reps?
Debunking the myth of customer service reps losing their jobs to AI (anytime soon).
April 26, 2017
Release Notes - March 2017
Email is live in a beta version! Also, set caller ID and claim conversations.
March 30, 2017
Take First Place with Empathy in Customer Service
In the age of AI, a human-to-human approach in customer service wins the race.
March 24, 2017
Quick Guide to Knowledge-Centered Support
Improve almost every customer service metric with KCS. Sounds crazy, right? It isn't.
March 21, 2017
Release Notes - February 2017
Better in-app support, area code phone numbers, easier setup, and more call and collaboration functionality.
March 6, 2017