Recent Posts by this Author
Take First Place with Empathy in Customer Service
In the age of AI, a human-to-human approach in customer service wins the race.
March 24, 2017
Quick Guide to Knowledge-Centered Support
Improve almost every customer service metric with KCS. Sounds crazy, right? It isn't.
March 21, 2017
Release Notes - February 2017
Better in-app support, area code phone numbers, easier setup, and more call and collaboration functionality.
March 6, 2017
Chat as a Support Channel - What You Need to Know
Introducing chat in your contact center is win-win. Here's what you need to know before you get started.
February 15, 2017
Are Your Customers Contacting You About the Right Things?
Understand why and how often your customers get in touch to improve the customer experience.
February 13, 2017