Recent Posts by this Author
Release Notes - May 2017
New: Prioritize between queues and agents, transfer to queues, listen in/barge in and tags.
June 1, 2017
Will Bots Replace Customer Service Reps?
Debunking the myth of customer service reps losing their jobs to AI (anytime soon).
April 26, 2017
Release Notes - March 2017
Email is live in a beta version! Also, set caller ID and claim conversations.
March 30, 2017
Take First Place with Empathy in Customer Service
In the age of AI, a human-to-human approach in customer service wins the race.
March 24, 2017