Recent Posts by this Author
Release Notes - July 2017
Compose email, add name to phone number, new channel status icons, updated phone dialer design and much more.
August 1, 2017
Release Notes - June 2017
Export your data as CSV, queue timeout actions for calls and our first integration!
July 4, 2017
Release Notes - May 2017
New: Prioritize between queues and agents, transfer to queues, listen in/barge in and tags.
June 1, 2017
Will Bots Replace Customer Service Reps?
Debunking the myth of customer service reps losing their jobs to AI (anytime soon).
April 26, 2017