April came and went, and we've made fantastic progress on especially call and chat features. We'll get right to it, since a lot of you have been asking for this first one:
You can now record calls and play them back later whenever you wish! Here's a quick guide on setting it up.
Chat settings have been replaced with a chat flow. With this flow comes a lot of new functionality:
We've made a guide on chat flows too.
A completely new feature, you can now make sure website visitors can always leave you a message, even when you're not online. You control the text in the contact form, and any messages received are served as conversations to the queue you designate (as soon as an agent becomes available).
Outbound call functionality
We've had some customers request a more "standard" experience when dialling out, so outbound calls now have a dial tone and if the call is rejected the agent is presented with either a failed or a busy dial tone.
We take all feedback very seriously, and small things like this one as well as call recording are good examples of improvements we can implement fairly quickly. So if you have anything at all that you'd wish Dixa could do differently, please contact us.
We've completed a revamp of our billing system, which will give customers a much better experience when entering credit cards and receiving invoices.
Last month we teased something that we're (still) very excited about, and now that we're getting closer to an unveiling, we might as well tell you what all the fuss is about: Dixa's very own mobile app! From this app you'll be able to change presence as well as answer chat and email conversations. Since you can already transfer calls to your mobile phone using simultaneous ringing, soon you'll have a pocket-sized Dixa!
We're also working on:
Stay tuned for more news next month!