Release Notes - December 2016

Product

What a month! Lot's of stuff here, let's get started.

We're now open for online business!

  • Enabled sign-up for new customers with a free trial and forever free chat to go along with it!

Chat improvements:

  • Improved chat widget interface
  • Added customer and agent name to chat widget
  • Added rating of chat session after chat has ended
  • Added waiting graphic when looking for available agent in chat widget
  • Chat now starts conversation when customer has sent the first message

Various improvements:

  • Fixed mute button to always show correct status
  • Improved color scheme for active buttons in dialer
  • Once again improved CRM design for better overview of contacts
  • Released just last month, we've improved our Billing page design
  • Added in-app support page with video guides and walkthroughs as well as a 'Get Started' tour

We've also started work on a new website that we'll be launching in January 2017.

release notes
Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years, the past 12 years as a manager for several contact centers. Tue is currently VP of Product & Customer Success at Dixa where he's carefully nurturing a small bonsai tree that he calls GenZen.