What my bookstore clerk taught me about SaaS marketing
What can you learn from your favourite customer experience? Here's mine!
May 31, 2017
Will Bots Replace Customer Service Reps?
Debunking the myth of customer service reps losing their jobs to AI (anytime soon).
Apr 26, 2017
Take First Place with Empathy in Customer Service
In the age of AI, a human-to-human approach in customer service wins the race.
Mar 24, 2017
Quick Guide to Knowledge-Centered Support
Improve almost every customer service metric with KCS. Sounds crazy, right? It isn't.
Mar 21, 2017
Chat as a Support Channel - What You Need to Know
Introducing chat in your contact center is win-win. Here's what you need to know before you get started.
Feb 15, 2017
Are Your Customers Contacting You About the Right Things?
Understand why and how often your customers get in touch to improve the customer experience.
Feb 13, 2017
Contact Center Management Basics
The basics in building and leading successful contact centers - from our own VP of Customer Success, Tue.
Feb 7, 2017