ENTERPRISE
ALL CHANNELS
$89
PRO
ALL CHANNELS
$49
PRO
PHONE
$29
PRO
CHAT + EMAIL
$29
ESSENTIAL
ALL CHANNELS
$15
COMPARE PLANS
INCLUDED IN ALL PLANS
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Add new agents & admins on the fly

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Upgrade & downgrade users on the fly

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Work remotely

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Agent collision detection

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Set each agent's presence for each channel

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Customize After Conversation Worktime (aka wrap-up time)

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Queue all inbound conversations

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Tag & categorize all conversations

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Write notes to all conversations

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Automatic routing based on first-in-first-out

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Contact database of people & companies

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Automatic contact creation when new customer gets in touch

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Automatic contact recognition

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Instantly see a contact's coversation history (30 days look back)

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Search in conversations & contacts (30 days look back)

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Filtered real-time overview of waiting conversations

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Claim conversations directly from real-time overview

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Queue performance stats, daily (updates in real-time)

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Team performance, daily (updates in real-time)

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Integrations (as many as you like)

ENTERPRISE
ALL CHANNELS
$89
PRO
ALL CHANNELS
$49
PRO
PHONE
$29
PRO
CHAT + EMAIL
$29
ESSENTIAL
ALL CHANNELS
$15
PHONE
PHONE
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Receive & make phone calls

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Unlimited concurrent calls

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Automatically assign unique ID to calls

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Queue phone calls (unlimited)

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Music on hold & in queue

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In-queue phone announcements

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Voicemail that is automatically assigned upon login

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Call flow editor (easily set up & change routing)

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Contact recognition based on phone number

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Click-to-call

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Transfer calls (assisted transfer)

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Transfer call (blind transfer)

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Transfer call to a queue

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Forward call externally

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Receive calls on mobile (simultaneous ringing)

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Internal calls

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Barge in & listen in

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Call recording

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Choose call distribution algorithms

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Set opening hours

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IVR (interactive voice response)

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Prioritize queues for call distribution

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Prioritize agents for call distribution

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Callback option instead of waiting

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Queue overflow

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Outgoing caller ID

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Custom wait music

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Real-time analytics & dashboard

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TV-mode with real-time call & queue stats

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Historical analytics

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Full call log data exports

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Set service levels for each queue

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Queue alerts

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Phone numbers in 60+ countries

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Premium phone numbers (the nice ones!)

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Number porting (use your existing numbers)

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Toll-free numbers

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Pay-as-you-go rate of $0.02 per minute (inbound)

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Flat rate packages (discounts on inbound calls)

ENTERPRISE
ALL CHANNELS
$89
PRO
ALL CHANNELS
$49
PRO
PHONE
$29
PRO
CHAT + EMAIL
$29
ESSENTIAL
ALL CHANNELS
$15
EMAIL
EMAIL
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Set opening hours on email

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Email flow editor (to easily change routing)

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Receive & send emails

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Queue inbound emails

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Automatically assign unique ID to emails

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Auto replies

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Rich text emails

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Contact recognition based on email address

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Send an email transcript

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Email attachments (max 5 MB)

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Email attachments (max 20 MB)

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Forward email externally

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Transfer email to agent

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Transfer email to queue

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Templates for quick responses

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Custom email signatures

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SPF support (send from your email addresses)

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Set email workload limit

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Automatically route emails directly to agents

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Choose email routing algorithms

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Prioritize email queues (most important emails first)

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Prioritize agents (best agents first)

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Email queue timeouts (overflow and more)

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Real-time email stats & dashboard

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TV-mode with real-time email & queue stats

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Historical email analytics

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Full email data exports

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Email queue alerts

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Set email service levels

ENTERPRISE
ALL CHANNELS
$89
PRO
ALL CHANNELS
$49
PRO
PHONE
$29
PRO
CHAT + EMAIL
$29
ESSENTIAL
ALL CHANNELS
$15
CHAT
CHAT
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Live chat & contact form widget

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Different live chat & contact form widgets on different pages

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Unlimited chats

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Queue chats

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Mobile optimized chat experience

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Contact recognition of repeat customers

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Automatically assign unique ID to chats

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Set chat workload limit

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Templates for quick chat responses

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Send transcript of a chat by mail

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Transfer chat to agent

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Transfer chat to queue

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Route chats directly to agents

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Chat flow editor (to easily change routing)

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Choose chat routing algorithms

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Route chatters based on URL

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Chat menu (department selector)

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Set opening hours on chat

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Set conditions for hiding chat widget

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Deploy offline contact form

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Route chats based on queue priority

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Route chats to the best agents first (agent priority)

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Chat queue timeouts (incl. overflow scenarios)

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Chat rating and feedback

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Customize language, text & look of chat widget

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Customize language, text & look of contact form

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Remove Dixa logo

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Choose chat widget & contact form placement

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Real-time chat stats & dashboard

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TV-mode with real-time chat stats

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Historical chat analytics

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Full chat data exports

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Chat queue alerts

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Set service levels for chats

ENTERPRISE
ALL CHANNELS
$89
PRO
ALL CHANNELS
$49
PRO
PHONE
$29
PRO
CHAT + EMAIL
$29
ESSENTIAL
ALL CHANNELS
$15
SUPPORT & SLA
SUPPORT & SLA
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Email support

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In-app chat support

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Phone support

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Onboarding & go-live help

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Agent & manager training

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Service level agreements (SLAs) on uptime

Minutes sold separately and prices /agent/month billed yearly
$ - Paid Add-ons
14-day free trial
Get access to the whole system for 14 days. Inbound test calls are on us!
Book a demo
Schedule a demo or contact us to have your questions answered immediately!