Professional

$99 /agent/mo

Premium

$139 /agent/mo

Platinum

$179 /agent/mo

Highlights

Preferred agent

YesYesYes
YesYesYes
YesYesYes

AI-based customer sentiment

YesYesYes
YesYesYes
YesYesYes

WhatsApp

YesYesYes
YesYesYes
YesYesYes

Side conversations (link conversations together)

YesYesYes
YesYesYes
YesYesYes

Personal conversation offers

YesYesYes
YesYesYes
YesYesYes

Satisfaction ratings on all channels

YesYesYes
YesYesYes
YesYesYes

Merge contacts

YesYesYes
YesYesYes
YesYesYes

Timeline (complete customer history)

YesYesYes
YesYesYes
YesYesYes

SMS

YesYesYes
YesYesYes
YesYesYes

Contextual routing with external data

NoNoNo
YesYesYes
YesYesYes

Conversational assistant for chat (menus, messages and input fields)

NoNoNo
YesYesYes
YesYesYes

Extended analytics and report scheduling

NoNoNo
YesYesYes
YesYesYes

Customer Communication Channels

WhatsApp (unlimited conversations)

YesYesYes
YesYesYes
YesYesYes

Facebook Messenger (unlimited conversations)

YesYesYes
YesYesYes
YesYesYes

Receive & send emails

YesYesYes
YesYesYes
YesYesYes

Phone - receive & make phone calls

YesYesYes
YesYesYes
YesYesYes

Unlimited concurrent phone calls

YesYesYes
YesYesYes
YesYesYes

SMS

YesYesYes
YesYesYes
YesYesYes

Voicemail

YesYesYes
YesYesYes
YesYesYes

Live chat & contact form widget

YesYesYes
YesYesYes
YesYesYes

Routing

Unlimited queues for all inbound conversations

YesYesYes
YesYesYes
YesYesYes

Automatic routing based on first-in-first-out

YesYesYes
YesYesYes
YesYesYes

Automatically route conversations directly to agents

YesYesYes
YesYesYes
YesYesYes

Flow editor for email, phone calls and chat (easily edit setup & routing)

YesYesYes
YesYesYes
YesYesYes

Contextual routing with external data

NoNoNo
YesYesYes
YesYesYes

Conversational assistant for chat (menus, messages and input fields)

NoNoNo
YesYesYes
YesYesYes

Set opening hours for email, chat and call flows

NoNoNo
YesYesYes
YesYesYes

IVR (interactive voice response)

NoNoNo
YesYesYes
YesYesYes

Prioritize queues for conversation distribution

NoNoNo
YesYesYes
YesYesYes

Prioritize agents for conversation distribution

NoNoNo
YesYesYes
YesYesYes

Callback option instead of waiting

NoNoNo
YesYesYes
YesYesYes

Queue overflows and time-outs

NoNoNo
YesYesYes
YesYesYes

Route chats based on URL

NoNoNo
YesYesYes
YesYesYes

Set conditions for hiding chat widget

NoNoNo
YesYesYes
YesYesYes

Deploy offline contact form

NoNoNo
YesYesYes
YesYesYes

Team Productivity

Agent collision detection

YesYesYes
YesYesYes
YesYesYes

Customize after conversation worktime (wrap-up time)

YesYesYes
YesYesYes
YesYesYes

Filtered real-time overview of waiting conversations

YesYesYes
YesYesYes
YesYesYes

Claim conversations in real time

YesYesYes
YesYesYes
YesYesYes

Templates for quick responses

NoNoNo
YesYesYes
YesYesYes

Set workload limits on all channels

NoNoNo
YesYesYes
YesYesYes

Advanced algorithm

NoNoNo
YesYesYes
YesYesYes

Customer Management

Timeline (complete conversation history)

YesYesYes
YesYesYes
YesYesYes

Contact database (customers & companies)

YesYesYes
YesYesYes
YesYesYes

Automatic contact creation for new customers

YesYesYes
YesYesYes
YesYesYes

Automatic customer recognition

YesYesYes
YesYesYes
YesYesYes

Search in conversations & contacts

YesYesYes
YesYesYes
YesYesYes

Merge contacts

NoNoNo
YesYesYes
YesYesYes

Collaboration

Set agent presence per channel

YesYesYes
YesYesYes
YesYesYes

Write internal notes on all conversations

YesYesYes
YesYesYes
YesYesYes

Transfer calls and conversations (assisted transfer)

NoNoNo
YesYesYes
YesYesYes

Transfer calls and conversations (blind transfer)

NoNoNo
YesYesYes
YesYesYes

Transfer calls and conversations to a queue

NoNoNo
YesYesYes
YesYesYes

Forward calls and emails externally

NoNoNo
YesYesYes
YesYesYes

Internal calls

NoNoNo
YesYesYes
YesYesYes

Barge in & listen in

NoNoNo
YesYesYes
YesYesYes

Call recording

NoNoNo
YesYesYes
YesYesYes

Side conversations (link conversations together)

NoNoNo
YesYesYes
YesYesYes

Team Management & Performance Overview

Add new agents & admins on the fly

YesYesYes
YesYesYes
YesYesYes

Upgrade & downgrade users on the fly

YesYesYes
YesYesYes
YesYesYes

Set service levels for each queue

NoNoNo
YesYesYes
YesYesYes

Queue alerts

NoNoNo
YesYesYes
YesYesYes

Advanced Communication

Music on hold & in queue

YesYesYes
YesYesYes
YesYesYes

In-queue phone announcements

YesYesYes
YesYesYes
YesYesYes

Email attachments (max 5 MB)

YesYesYes
YesYesYes
YesYesYes

Rich text emails

YesYesYes
YesYesYes
YesYesYes

Auto replies for emails

YesYesYes
YesYesYes
YesYesYes

Send email transcripts

YesYesYes
YesYesYes
YesYesYes

Mobile optimized chat experience

YesYesYes
YesYesYes
YesYesYes

Phone numbers in 60+ countries

Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Number porting (use your existing numbers)

Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Toll-free numbers

Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Pay-as-you-go rate of $0.02 per minute (inbound)

Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Premium phone numbers (the nice ones!)

NoNoNo
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Flat rate packages (discounts on inbound calls)

NoNoNo
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Click-to-call

NoNoNo
YesYesYes
YesYesYes

Receive calls on mobile (simultaneous ring)

NoNoNo
YesYesYes
YesYesYes

Outgoing caller ID

NoNoNo
YesYesYes
YesYesYes

Email attachments (max 20 MB)

NoNoNo
YesYesYes
YesYesYes

Different live chat & contact form widgets on different pages

NoNoNo
YesYesYes
YesYesYes

Branding and Customization

Custom wait music

NoNoNo
YesYesYes
YesYesYes

Custom email signatures

NoNoNo
YesYesYes
YesYesYes

SPF support (send from your original email addresses)

NoNoNo
YesYesYes
YesYesYes

Customize language, text & look of chat widget

NoNoNo
YesYesYes
YesYesYes

Customize language, text & look of contact form

NoNoNo
YesYesYes
YesYesYes

Remove Dixa logo from chat widget

NoNoNo
YesYesYes
YesYesYes

Choose chat widget & contact form placement

NoNoNo
YesYesYes
YesYesYes

Knowledge Center

External knowledge center

YesYesYes
YesYesYes
YesYesYes

Unlimited articles

YesYesYes
YesYesYes
YesYesYes

Content management system

YesYesYes
YesYesYes
YesYesYes

Rich media support

YesYesYes
YesYesYes
YesYesYes

Suggest content

YesYesYes
YesYesYes
YesYesYes

Internal knowledge center for agents

NoNoNo
YesYesYes
YesYesYes

Permissions - article access control

NoNoNo
YesYesYes
YesYesYes

Show related articles / article interlinking

NoNoNo
YesYesYes
YesYesYes

Third party content auto sync

NoNoNo
NoNoNo
NoYesYes

Multilingual content support

NoNoNo
NoNoNo
NoYesYes

Automation features

NoNoNo
NoNoNo
NoYesYes

Reporting and Analytics

Satisfaction ratings on all channels

YesYesYes
YesYesYes
YesYesYes

Historical analytics for conversations and agent performance

YesYesYes
YesYesYes
YesYesYes

Tag & categorize all conversations

YesYesYes
YesYesYes
YesYesYes

Daily queue performance stats (updates in real-time)

YesYesYes
YesYesYes
YesYesYes

Daily team performance stats (updates in real-time)

YesYesYes
YesYesYes
YesYesYes

Real-time dashboard for all queues

YesYesYes
YesYesYes
YesYesYes

TV-mode with real-time call & queue stats

YesYesYes
YesYesYes
YesYesYes

Extended analytics and report scheduling

NoNoNo
YesYesYes
YesYesYes

Full conversation log data exports

NoNoNo
YesYesYes
YesYesYes

Customizable reports and analytics designer access

NoNoNo
NoNoNo
NoYesYes

Platform

Custom integrations via custom cards

YesYesYes
YesYesYes
YesYesYes

3rd party integrations

YesYesYes
YesYesYes
YesYesYes

Core API features

YesYesYes
YesYesYes
YesYesYes

Outgoing webhooks

YesYesYes
YesYesYes
YesYesYes

Mobile SDK

NoNoNo
YesYesYes
YesYesYes

Extended API functionality without rate limiting

NoNoNo
YesYesYes
YesYesYes

Support & SLA

Email support

YesYesYes
YesYesYes
YesYesYes

In-app chat support

NoNoNo
YesYesYes
YesYesYes

Onboarding & go-live help

NoNoNo
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Agent & manager training

NoNoNo
Extra CostExtra CostExtra Cost
Extra CostExtra CostExtra Cost

Phone support

NoNoNo
NoNoNo
NoYesYes

Service level agreements (SLAs) on uptime

NoNoNo
NoNoNo
NoYesYes

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.