From limited systems in silos to one unified solution for phone, email and chat

+10%
Orders Processed
-22%
Abandonment Rate
-46%
Average Wait Time
+10%
Orders Processed
-22%
Abandonment Rate

"Two of the most important things for us it that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they do in all respects."

Iman Safari
Head of Subscribers & Customer Service

About Interflora

Interflora is an international flower delivery network, represented in more than 140 countries, by 40,000 florists. Customers can place online orders on Interflora’s website, while each order gets fulfilled by one of Interflora’s local partners. As a result, their customer service department is constantly interacting with both partners and customers on a daily basis.

Discover how Interflora has personalized their customer experience, saved on costs and optimized their fulfillment processes by using Dixa.

Read the complete case study

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