Dixa optimizes your lead handling processes and provides your team with more context when assisting customers so you can deliver quicker, more personal support. By continuously meeting customer expectations, you can grow your business and increase efficiency at the same time.
Customer recognition features and threaded conversation histories make it easy for travel advisors to get caught up on the status of a bookings and provide more personal support for a better chance of converting a lead into a sale.
Dixa consolidates your sales and support needs into one solution, keeping all your customer data in one place and eliminating the need for assistance from IT. Say goodbye to costs associated with repetitive, manual processes too with a modern, flexible solution.
By creating personal queues for each travel advisor, leads can be distributed automatically to the most relevant advisor based on desired destination, customer history and more. By automatically routing incoming leads straight to the best advisor, your team can save time and deliver quicker, more accurate assistance.
Dixa automatically recognizes returning customers, regardless of how they get in touch.
Integrate with your systems and decide what customer data you want to display for travel advisors. Popular choices are info on latest trip, total spend as well as existing reservations.
Create stronger bonds with customers by providing more personalized assistance due to travel advisors having much better context.
“The way we can manage our leads and customer service with Dixa is unique because all customer engagements and data across email, chat and phone goes into one solution.”
Automatically route incoming leads to the right advisors based on criteria you choose.
Recognize customers instantly and get caught up with a threaded conversation history.
Track your team’s performance in real time and see performance on wall displays.
Track long-term progress and gain big picture insights and enhance your support experience.
Create queues for each advisor to ensure customers are always routed back to the same person.
Summarize and categorize all conversations to provide context and save time.