Dixa helps you achieve more every day and make the most of your time. Even during peak times and crises, our platform effectively manages demand, turning contacts into conversations, and customers into friends.See how it works
Focus on what really matters – your customers. Don’t let your software get in the way of doing great work. Dixa provides support teams with the tools they need to effectively help customers across multiple channels from one easy-to-use platform.
With powerful workflows that automatically prioritize and route all incoming queries, agents get served conversations that are most relevant to their skillset in order of importance. This ensures customers receive a personalized experience and agents get to utilize their strengths.
Agents can say goodbye to switching between several tabs and systems to gain context when assisting customers. Integrations make it easy to display any relevant information you’d like from your external systems alongside each customer inquiry for agents to maximize their time.
Frustration. A common reason why customers churn after a support experience and agents churn after months of working. With shorter wait times for customers and better working experiences for agents, Dixa helps reduce churn on all fronts saving your business money in the process.
Establishing authentic, personal connections with customers solely online can be challenging, but engagements with customer support can actually help accomplish this. Develop stronger customer relationships through more informed, personalized conversations.
The world’s most successful customer service teams run on Dixa.