Provide your agents with the time to be proactive rather than reactive.
Rescue your agents from endlessly switching between windows and tools. Dixa displays all of your channels in one interface, meaning your agents never have to leave the platform. By bringing every customer interaction together in a single conversation, your agents can deliver unified customer service across all your channels with ease.
Customer information shouldn’t be hidden away and hard to find. Our customer service software displays a complete customer interaction history with just the click of a button, ensuring your customers never have to repeat themselves again. Plus, our integrations allow you to display data from any external system in Dixa’s interface.
Agents waste a significant amount of time deciding which inquiry to answer next and redirecting customers to the right place depending on their needs. Dixa eliminates this with our first-in first-out distribution, and by automatically routing customer inquiries directly to the best-suited available agent based on the rules you set. Say goodbye to messy, built-up inboxes.
With old-school customer support systems, agents often need to switch between channels based on the one getting the most traffic. They end up playing catch-up, rather than making informed decisions and answering queries based on the level of importance. With Dixa’s channel neutrality, agents can prioritize the most important inquiries as they come in, regardless of channel.
No need to call IT every time you want to make a small change. With our no-code, easy-to-use platform, you can own your own solution, including implementation. Which means you can get up and running in minutes without the help of IT. Plus, add or remove agents and new channels instantly with zero hassle.
We all know this story: two agents unknowingly dive into a customer query at the same time, wasting valuable time and resources solving the same problem. And what about customer inquiries that get lost when they’re passed onto another agent? Dixa’s agent collision detection and automatic reminders take care of both these problems, making your life a whole lot easier.
The world’s most successful customer service teams run on Dixa.