Choose color for your chat widget, its placement on your webpages and when to hide it. Placement options are: Left, right, bottom left, bottom right.
If you are busy, unable to answer the question or your colleague is a specialist in a particular field, you can transfer your conversation to another agent. Remember to attach notes to let your colleague know what the customer wants.
When you're done customizing your widget, we autogenerate a script for you to copy and paste into the html of each webpage you want the widget to appear on. Simple and easy, no coding needed.
For those who need to have different agents answer chats from different pages of your website, we enable you to create several widgets. Simply copy the code for each to the page you need that specific widget to appear on. And remember to assign each widget to the correct queue and likewise with the agents.
You can have up to five concurrent chats per agent.
You can create any number of agents to answer chats free of charge. Similarly, any agent not in a telephony or email queue is free and can have chats transferred to them. This is helpful for employees who aren't a part of your frontline customer service except in the case of escalation or forwarding to a specialist.
Nothing's worse where chat customer service is concerned than making your customer click the widget and then nothing much happens. So you get to decide exactly when to hide the widget. We recommend doing it based on agent availability, but hey, it's up to you.
See prior chats and conversations with the customer when you accept a new chat. And you can access chat history at any time. Use it for reference, and to find conversations handled by certain agents or see the entire history of one customer.
Use the URL visitors are on when they initiate a chat to decide which widget they see. This is especially helpful to route certain types of conversations to certain employees as well as use different messages in your widgets.
Employ a contact form for visitors to reach you when you are not online. Please note that you'll need to set up email in order to receive the messages your customers send.
See images, get previews of posted links, and use all those great emojis. Combined with file-upload, this is the step to make chat even more fun and engaging!
Don’t waste your time writing the same replies over and over again. Save responses for frequently asked questions, and use them when needed.
Easy way to share files between agents and customers. Just drag and drop files in the conversation or chat widget window.