After a finished chat, the customer can give a thumbs-up or thumbs-down. Agents personally receive a notification with the rating.
After finishing a chat, a customer can also provide feedback in a free-text field. As with ratings, the agent receives feedback in a notification.
As with chat, customers can rate an email conversation and the agent will receive a notification with the feedback.
Should you want to, you can activate phone ratings and let customers rate agents after a call.
Like chat, customers can also provide feedback in free-text form after an email conversation has been closed.