Forward an email, chat or contact form conversation to an external email adress.
Compose an email from Dixa with attachments and tags. With our SPF support you can even send them from your domain.
Add a custom signatures with rich media to your email integrations.
Reply to customer emails.
As an administator, you can can claim, reply to and transfer email conversations,
Attach files both ways in an email conversation and retrieve the file at any time by accessing the conversation later on.
Format your text as you want it to look, add one or more files and insert images. This is the step to make email even more fun and engaging!
Choose which email addresses to use for specific queues to be able to assign agents with the right skills to each. Just forward you company emails to Dixa.
Send auto replies to customers once they contact you. This greatly helps manage expectations and can also be used to increase self-service.
Use Quick responses to reply to customers by email.
As with any kind of conversation, once assigned to an agent, that agent can transfer an email to other colleagues.
Do your agents spend a lot of time cherry picking emails? We run first-in, first-out distribution for all kinds of conversations, email included. We've found that in the long term, this benefits your customers as each agent improves their skill and also don't waste time going through email inboxes. If an agent is unable to answer an email they can simply transfer it to a colleague. Finally, agents should only be part of queues that receive emails in their area of expertise.
Send emails from your own domain (ie. email@example.com) from Dixa.
Create time-based triggers to automatically send emails to customers. For instance to let customers, who've had to wait longer than they would expect or would normally do, know that you haven't forgotten them.