Email

Feature
Feature
Feature in development

Reply to email

Reply to customer emails.

Claim conversation

As an administator, you can can claim, reply to and transfer email conversations,

Email attachments

Attach files both ways in an email conversation and retrieve the file at any time by accessing the conversation later on.

Forward email to Dixa

Choose which email addresses to use for specific queues to be able to assign agents with the right skills to each. Just forward you company emails to Dixa.

Email transfer

As with any kind of conversation, once assigned to an agent, that agent can transfer an email to other colleagues.

First-in, first-out distribution

Do your agents spend a lot of time cherry picking emails? We run first-in, first-out distribution for all kinds of conversations, email included. We've found that in the long term, this benefits your customers as each agent improves their skill and also don't waste time going through email inboxes. If an agent is unable to answer an email they can simply transfer it to a colleague. Finally, agents should only be part of queues that receive emails in their area of expertise.

Email template

Create a standard email template for your company, complete with individual signature and the visual identity you want.

Auto replies

Send auto replies to customers once they contact you. This greatly helps manage expectations and can also be used to increase self-service.

Trigger-based messages

Create time-based triggers to automatically send emails to customers. For instance to let customers, who've had to wait longer than they would expect or would normally do, know that you haven't forgotten them.

Quick responses

Use Quick responses to reply to customers by email.

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