Email

Email support reinvented with automated routing directly to agents. Experience email.

Custom signatures

Add a custom signatures with rich media to your email integrations.

SPF support

Send emails from your own domain (ie. customerservice@company.com) from Dixa.

Forward email

Forward an email, chat or contact form conversation to an external email adress.

Compose email

Compose an email from Dixa with attachments and tags. With our SPF support you can even send them from your domain.

Forward email to Dixa

Choose which email addresses to use for specific queues to be able to assign agents with the right skills to each. Just forward you company emails to Dixa.

Rich media messages

Format your text as you want it to look, add one or more files and insert images. This is the step to make email even more fun and engaging!

Auto replies

Send auto replies to customers once they contact you. This greatly helps manage expectations and can also be used to increase self-service.

Email template

Create a standard email template for your company, complete with individual signature and the visual identity you want.

Automatic tagging

Add tags automatically to emails as they progress through your email flow to keep track of what your customers are contacting you about and save time.

Content-based routing

Never sort through your inbox again! Prioritize emails by creating content-based rules in your email flow. Automatically assign inbound emails to specific queues based on the contents of each email or the sender.

Quick responses

Don’t waste your time writing the same replies over and over again, save your most used replies and insert them instantly into any response.

Follow-up reminders

When you’re in a conversation that requires more work or another team’s help, you can mark it with "follow-up" (similar to pending), to set a reminder to respond at a later time. When the time has been reached, the conversation will be offered to your team as a new conversation.

Reply to email

Reply to customer emails.

Email transfer

As with any kind of conversation, once assigned to an agent, that agent can transfer an email to other colleagues.

Claim conversation

As an administator, you can can claim, reply to and transfer email conversations,

First-in, first-out distribution

Do your agents spend a lot of time cherry picking emails? We run first-in, first-out distribution for all kinds of conversations, email included. We've found that in the long term, this benefits your customers as each agent improves their skill and also don't waste time going through email inboxes. If an agent is unable to answer an email they can simply transfer it to a colleague. Finally, agents should only be part of queues that receive emails in their area of expertise.

Email attachments

Attach files both ways in an email conversation and retrieve the file at any time by accessing the conversation later on.

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