Being cloud-based, Dixa uses VoIP (Voice over Internet Protocol) telephony. We employ the latest in SIP technology to give you best possible call quality, no matter where in the world you and your customers are.
Dixa has both inbound and outbound capability. Inbound calls are offered to agents as per your routing rules. They then use one-click to accept the call. For outbound calls, you use our dialer.
If you are busy, unable to answer the question or your colleague is a specialist in a particular field you can transfer your conversation to another agent. When doing so, you have the option to write a note that the person you're transferring to can read.
Do not worry about your call getting disconnected due to the network problems. Our feature makes sure you will be reconnected with your customers in seconds. No need to redial!
With Dixa you can seamlessly do business in many countries and reach your customers almost anywhere. Grow your business and get local rates while you do. Countries currently supported: Argentina, Australia, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, El Salvador*, Estonia, Finland, France, Georgia*, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxemborg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea*, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States. *These countries are more expensive than our normal rate and requires you to contact us for a price.
Easily create IVR menus with up to 12 options and add relevant queues or actions to each of them. Smart route your calls to the right teams.
With simultaneous ringing you can make any other phone number ring at the same time as Dixa does. For instance, simultaneous ringing works well to ensure you receive calls on your mobile phone if you find yourself on the move a lot. No more missed calls!
Upload music that would represent your company or choose preexisting tunes.
You can call your colleagues using Dixa! Simply click on their name in the presence overview in the left-hand side of the screen and then click to call.
Easily record, upload or choose pre-existing announcements from our menu to add to your call flow.
Add voicemail actions anywhere in your call flow. Leave out-of-office greeting or get the information for a callback.
Forward calls to external numbers. Search for contacts or enter a number into the dialer to forward the call.
Record calls and play them back later for conversation analysis.
Aside from local numbers around the world, we also offer toll-free numbers for those of you who don't think your customers should pay for the time they spend on the phone with you.
Your customers can chose to get a callback instead of having to wait in a queue. The customer will of coutse keep their place in the queue.