Drive CX improvements across the business by automatically categorizing your support conversations, analyzing sentiment, and detecting and actioning trends.
Find and fix recurring customer issues that take up agents’ time. Identify where agents are challenged and who your top performers are so you can coach them and encourage excellent results.
Detect revenue issues in real time (such as problems with discount codes, shopping carts or payment pages). Identify self-service opportunities in recurring customer queries and reduce costs.
Focus on the issues that matter most to your customers. Use Cx Moments to analyze your conversations in Dixa and discover the true volume and trend of your customer queries, allowing you to make better decisions, faster.
Agility is vital in order to sustainably grow your business. Rapidly identify which areas your team needs coaching in, or where your back-end processes can be optimized for more efficient service that scales.
Segment and summarize customer conversations to highlight specific challenges across your business, and easily escalate these issues to other teams for a permanent fix.