Integrate with your own systems for faster, personal support

Save time by automatically displaying important customer data in Dixa the moment a customer contacts you.

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Happier Agents

Provide multichannel support and produce more skilled, satisfied agents.

Loyal Customers

Deliver quicker more efficient support resulting happier loyal customers.

Make your support instant and simple

Automatic Contact Recognition

Know your customers from the second they reach out: Dixa automatically recognizes customers based on their email and phone number. Customers' previous and ongoing conversations are immediately displayed to agents.

Integrate with Any System

Integrate your own custom-built systems with Dixa using our Custom Cards, or integrate with your Shopify or Magento accounts in just one minute.

Retain Customers

The number one reason customers take their business elsewhere is because of poor customer service. By displaying customer data instantly from your own system, agents have the tools necessary to deliver quick, personal support - keeping your customers happy and coming back for more.

Channels & key features

Enhance your customer service across all channels with features that save time and provide a better customer experience.

Voice

  • Numbers in 60+ countries
  • VoIP
  • Automated Call Distribution
  • Callback
  • Call Recording

Email

  • Automatic routing to agents
  • Quick Response
  • Auto Replies
  • Use Company Email Addresses
  • Custom Signatures

Chat

  • Skill Based Routing
  • Quick Response
  • Rich Media Messages
  • Offline Contact Form
  • Set Online Hours

Facebook Messenger

  • Transfer to agent or queue
  • Automatic routing
  • Quick Response
  • Follow-up
  • Tags

Companies like you are already using Dixa!

Too Good Too Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

– Lasse Bundgaard Pedersen,
Head of Customer Service

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.