Simplify your support across voice, email & chat through one interface14-day free trial
Avoid wasting time switching between systems and looking up customer information by displaying your data in one support system. Cut down on clicks and training time through an intuitive interface designed for your support needs.
Know your customers from the second they reach out with our custom integration. View customer order details & contact history while assisting customers within the interface.
The number one reason customers take their business elsewhere is because of poor customer service. With our custom integration, display customer order information within Dixa to deliver quick, personal support and retain your customers.
Modernize your customer service with features that save time and enhance your customer experience.
Multichannel support shouldn’t be complicated. Utilize key features across all channels to provide channel neutral support.
Utilize skill based routing to connect customers with the right agents and achieve first contact resolution.
Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.
Track your team’s performance with realtime analytics and display daily stats on a TV.
Offer agents conversations from queues with the highest priority first to better manage busy times and specific customer inquiries.
Transfer any conversation, whether it’s a call, email, or chat to another agent in seconds and add internal notes for more context.
Summarize and categorize conversations by adding notes and tags to any conversation across all channels.
Only pay for what you need and scale up or down without additional costs.
Save your IT department time and $$ with no maintenance required.
Handle peak seasons and grow your business around the world with available phone numbers from over 60 different countries.
Getting started with Dixa is simple, especially since there is no installation required.
First, we recommend signing up for a free trial to test the platform for yourself!
Upon accessing your trial account, you will be taken through an onboarding guide that will give you a brief overview how Dixa works. The onboarding guide will also take you to a point where you can start testing calls and emails within Dixa.
If you decide Dixa is a good fit for you, we offer assistance along the way and are always here to help! Our team will even make sure your Go Live date is a success with members ready to assist you at any time.