Never miss a customer by replying to messages alongside live chats, emails and calls from one unified platform.
Have personal conversations with customers by making it easy for them to reach you the same way they would a friend.
Avoid wasting time switching between systems to look up customer information and view all relevant customer data in Dixa. Cut down on clicks and training time with an easy-to-use interface designed for your support needs.
Know your customers from the second they reach out based on their email or phone number. Instantly display customer order details, tracking information and contact history to better assist customers.
The number one reason customers take their business elsewhere is because of poor customer service. By unifying your customer service systems, agents have the tools to deliver quick, personal support, creating loyal customers.
Customers who engage in live chat are 4X more likely to convert to paying customers!
Live chatters also increase their basket size by 25% after chatting.
Provide your customers with a convenient way to get answers fast and increase sales.
Customize your chat widget to match your website and branding.
Set business hours for your widget and enable a contact form when no agents are available.
Utilize the menu feature to route chats to the right agents based on the customer’s need.
Consolidate your customer service channels in one screen.
Talking to customers shouldn’t be complicated.
Utilize key cross-channels features to provide seamless customer service.