Immediately see customer info when customers contact you

Save Time

Avoid wasting time switching between systems to look up customer information and view all relevant customer data within Dixa. Cut down on clicks and training time with an easy-to-use interface designed for your support needs.

Deliver Exceptional Support

Know your customers from the second they reach out based on their email or phone number. Instantly display customer order details, tracking information and contact history to better assist customers.

Retain Customers

The number one reason customers take their business elsewhere is because of poor customer service. By unifying your support systems, agents have the tools to deliver quick, personal support, creating loyal customers.

Add chat for free and increase conversion rates

  • Customers who engage in live chat are 4X more likely to convert to paying customers
  • Live chatters also increase their basket size by 25% after chatting
  • Provide your customers with a convenient way to get answers fast and increase sales

Offer a better shopping experience with minimal effort

  • Customize your chat widget within Dixa to match your website and branding
  • Set business hours for your widget and enable a contact form when no agent is available
  • Route chats to the right agents straight away based on the customer’s need, current page, a department selector and more

Channels & key features

Consolidate your customer service channels in one interface.

Voice

  • Quality VoIP
  • Queuing
  • Advanced call distribution
  • Callback option
  • Call recording

Email

  • Automatic routing to agents
  • Quick response templates
  • Auto replies
  • Use your own email addresses
  • Custom signatures

Chat

  • Skill based routing
  • Quick response templates
  • Rich media messages
  • Offline contact form
  • Set opening hours

Cross-channel features

Multichannel support shouldn’t be complicated.

Intelligent Routing

Utilize advanced routing to connect customers with the right agents right away based on skills, queue priorities and more.

Contact Recognition

Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.

SLAs & Analytics

Track your team’s performance with real-time analytics and display daily stats on a TV across all channels.

Prioritize Queues

Make sure your most important customers are answered first. Set agent and queue priorities to better manage busy times.

Transfer Conversations

Transfer any conversation, whether it’s a call, email, or chat to another agent in seconds and add internal notes for more context.

Notes & Tags

Summarize and categorize conversations by adding notes and tags to any conversation across all channels.

Flexible & Scalable Support Solution

Scalability

Add and remove channels or agents at any time within the interface. Only pay for what you need and scale up or down without additional costs.

Cloud-based

Access the platform from a browser window and never worry about maintaining your software - we do it for you!

Future Proof

Prepare for the future by collecting all your data in one place and save $$ with no software maintenance required.

How to get started

Getting started with Dixa is simple, especially since there is no installation required.

Sign up for a free trial

You can sign up for a free 14-day trial to test the platform for yourself. Once you have signed up, you will receive an email with a login link to your account.

Set up yourself or get help

Upon accessing your account an onboarding guide will take you to a point where you can start testing calls and emails within Dixa. If you need help with setting up or have questions, you can always contact us or schedule a demo.

Transition effortlessly to Dixa

If you decide Dixa is the right fit, you can set up your billing information at any point during your trial within the platform. We will help you throughout the transition process and make sure your account is suitable for your needs. When you are ready to go live, we will be there every step of the way to make sure it goes smoothly!

Companies like you are already using Dixa!

British Corner Shop

“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director

Interflora

“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers

Vital Choice

“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager

Get this and much more for $12 per agent

Set up yourself or get our help to do it. It only takes 15 minutes.

14-day free trialBook a demo