Avoid wasting time switching between systems to look up customer information and view all relevant customer data within Dixa. Cut down on clicks and training time with an easy-to-use interface designed for your support needs.
Know your customers from the second they reach out based on their email or phone number. Instantly display customer order details, tracking information and contact history while assisting customers within the conversation view.
The number one reason customers take their business elsewhere is because of poor customer service. By unifying your support systems, agents have the tools to deliver quick, personal support-- creating loyal customers.
Enhance your customer service across all channels with features that save time and provide a better customer experience.
Multichannel support shouldn’t be complicated. Utilize key features across all channels to provide seamless support.
Utilize skill based routing to connect customers with the right agents and achieve first contact resolution.
Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.
Track your team’s performance with real-time analytics and display daily stats on a TV.
Offer agents conversation from queues with the highest priority first to better manage busy times and specific customer inquiries.
Transfer any conversation, whether it’s a call, email, or chat to another agent in seconds and add internal notes for more context.
Summarize and categorize conversations by adding notes and tags to any conversation across all channels.
Add additional channels or agents at any time within the interface. Only pay for what you need and scale up or down without additional costs.
Access the platform from a browser window and connect with your customers in real-time. Never worry about losing data, we save everything!
Prepare for the future by collecting all your data in one place and save $$ with no software maintenance required.
Getting started with Dixa is simple, especially since there is no installation required.
First, we recommend signing up for a free trial to test the platform for yourself! Once you have signed up, you will receive and email containing a link to access your trial account.
Upon accessing your trial account, you will be taken through an onboarding guide that will give you a brief overview how Dixa works. The onboarding guide will also take you to a point where you can start testing calls and emails within Dixa.
If you decide Dixa is the right fit, you can set up your billing information at any point during your 14 day trial within the platform. We will help you throughout the transition process and make sure your account is suitable for your needs. When you are ready to go live, we will be there every step of the way to make sure it goes smoothly!
“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director
“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers
“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager