Never miss a customer by replying to live chats alongside, emails, calls and messaging apps from one screen.
Have personal conversations with customers by making it easy for them to reach you the same way they would a friend.
Avoid wasting time switching between systems to look up customer information and view all relevant customer data within Dixa. Cut down on clicks and training time with an easy-to-use interface designed for your support needs.
Know your customers from the second they reach out based on their email or phone number. Instantly display order details, tracking information and contact history while assisting customers within the conversation view.
The number one reason customers take their business elsewhere is because of poor customer service. By unifying your support systems, agents have the tools to deliver quick, personal support-- creating loyal customers.
Customers who engage in live chat are 4X more likely to convert to paying customers.
Live chatters also increase their basket size by 25% after chatting.
Provide your customers with a convenient way to get answers fast and increase sales.
Customize your chat widget to match your website and branding.
Set business hours for your widget and enable a contact form when no agent is available.
Utilize the menu feature to route chats to the right agents based on the customer’s need.
Enhance your customer service across all channels with features that save time and provide a better customer experience.
Multichannel support shouldn’t be complicated. Utilize key features across all channels to provide seamless support.