Boost your customer service with our Shopify integration

Deliver personalized support by utilizing your own customer data across voice, email, chat & messaging

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Be available

Never miss a customer by replying to live chats alongside, emails, calls and messaging apps from one screen.

Create friendships

Have personal conversations with customers by making it easy for them to reach you the same way they would a friend.

Streamline your customer service and grow your business

Save time & effort

Avoid wasting time switching between systems to look up customer information and view all relevant customer data within Dixa. Cut down on clicks and training time with an easy-to-use interface designed for your support needs.

Deliver exceptional service

Know your customers from the second they reach out based on their email or phone number. Instantly display order details, tracking information and contact history while assisting customers within the conversation view.

Retain more customers

The number one reason customers take their business elsewhere is because of poor customer service. By unifying your support systems, agents have the tools to deliver quick, personal support-- creating loyal customers.

Add chat and increase conversion rates

Customers who engage in live chat are 4X more likely to convert to paying customers.

Live chatters also increase their basket size by 25% after chatting.

Provide your customers with a convenient way to get answers fast and increase sales.

Offer a better shopping experience
with minimal effort

Customize your chat widget to match your website and branding.

Set business hours for your widget and enable a contact form when no agent is available.

Utilize the menu feature to route chats to the right agents based on the customer’s need.

Channels & key features

Enhance your customer service across all channels with features that save time and provide a better customer experience.


  • Numbers in 160+ countries
  • VoIP
  • Automated Call Distribution
  • Callback
  • Call Recording


  • Automatic routing to agents
  • Quick Response
  • Auto Replies
  • Use Company Email Addresses
  • Custom Signatures


  • Skill Based Routing
  • Quick Response
  • Rich Media Messages
  • Offline Contact Form
  • Set Online Hours


  • Transfer to agent or queue
  • Automatic routing
  • Quick Response
  • Follow-up
  • Tags

Cross-channel features

Multichannel support shouldn’t be complicated. Utilize key features across all channels to provide seamless support.

Intelligent Routing

Utilize skill based routing to connect customers with the right agents and achieve first contact resolution.

Contact Recognition

Recognize your customers using their phone number or email address and view customer data instantly when starting each conversation.

Performance Reporting

Track your team’s performance with real-time analytics and display daily stats on a TV.

Prioritize Queues

Offer agents conversation from queues with the highest priority first to better manage busy times and specific customer inquiries.


Utilizing transfer features, write internal notes and have side conversations to tackle complex issues as a team.

Notes & Tags

Summarize and categorize conversations by adding notes and tags to any conversation across all channels.
Check out all our features

Flexible & Scalable

Grow with ease

Add additional channels or agents at any time within the interface. Only pay for what you need and scale up or down without additional costs.


Access the platform from a browser window and connect with your customers in real-time. Never worry about losing data, we save everything!

Future proof

Prepare for the future by collecting all your data in one place and save $$ with no software maintenance required.

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO


“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager


"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."