Empower agents to deliver exceptional CX with Stella Connect & Dixa

Drive results through real-time feedback, coaching, and quality management, improving transparency and performance.

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Optimize Frontline Team Results

Leverage real-time access to customer feedback and QA reviews, facilitating in-the-moment agent and self-coaching. Ensure no feedback goes unheard.

Gain Key Insights into Performance

Capture feedback and QA data at scale to unlock real-time insights into agent and team performance and connect to KPIs such as CSAT, NPS, CES, and more.

Deliver unbeatable customer service by leveraging every conversation in Dixa to your benefit.

Gain Visibility into Your
Service Performance

Unlock insights, trends and key information through Stella Connect’s visually-engaging surveys. With a response rate 10x higher than the industry average, gain access to valuable information and feedback.

Unlock Actionable
Insights

Save time and resources by connecting QA performance directly to service conversations and customer feedback, generating custom QA scorecards to drive 1:1 action items and improve productivity and performance.

Empower Agents for
Better Results

Give agents direct access to customer feedback, enabling high impact coaching and QA programs and rewarding performance to encourage better results.

Integration Key Features

  • Set predefined rules to automatically send out feedback surveys after inquiries are completed
  • Include interaction tags from Dixa in Stella Connect to enrich the agent-level feedback you receive
  • Link customer feedback within Stella Connect directly to Dixa conversations for more actionable insights
  • Utilize a service recovery workflow to regain customer trust after subpar service interactions
  • Import Dixa conversations into Stella Connect to launch QA reviews based on customer interactions

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

Schedule a meeting to see how Dixa can help your company grow faster.