Leverage real-time access to customer feedback and QA reviews, facilitating in-the-moment agent and self-coaching. Ensure no feedback goes unheard.
Capture feedback and QA data at scale to unlock real-time insights into agent and team performance and connect to KPIs such as CSAT, NPS, CES, and more.
Unlock insights, trends and key information through Stella Connect’s visually-engaging surveys. With a response rate 10x higher than the industry average, gain access to valuable information and feedback.
Save time and resources by connecting QA performance directly to service conversations and customer feedback, generating custom QA scorecards to drive 1:1 action items and improve productivity and performance.
Give agents direct access to customer feedback, enabling high impact coaching and QA programs and rewarding performance to encourage better results.