CUSTOMER SERVICE PLATFORM

1.3 billion customers - you’re welcome

1 in 6 people want to talk to you on Facebook Messenger. Be there!

Request a demo

Schedule a walk-through or call today!

Help your customers on their favorite channel

Be available

Never miss a customer by replying to Facebook messages alongside chats, emails and calls from one unified platform.

Work as a team

Benefit from features like collision detection, follow-up and more that help you tackle inquiries efficiently & effectively.

Create friendships

Have personal conversations with customers by making it easy for them to reach you the same way they would a friend.

Provide support on Facebook Messenger from an all-in-one customer
service platform

Centralize your support

Manage all customer inquiries across Facebook Messenger, chat, email and phone and gain a complete overview of your team’s performance from your browser window.

Eliminate Silos

Link conversations on social with those that take place on traditional customer service channels for a complete picture of each customer’s interactions with your brand.

Engage customers

Strengthen bonds with customers by offering them a convenient and friendly way to engage with your brand that also enables them to multitask while waiting for a response.

Use Facebook Messenger any way you like, we support it all!

Chat Plugin

Using Facebook Messenger’s chat plugin? No problem. All messages received through the Facebook Messenger chat widget on your website will automatically appear in Dixa for your agents to respond. Once an agent responds, the customer will receive a reply on chat and a Facebook message.

In-app Messaging

If you have messaging enabled on your Facebook page, customers will also be able to start a conversation with you directly from the Messenger app, just like they would a friend. All of these conversations can be handled by any member of your team in Dixa without your customers even knowing.

Facebook Page

Lastly, any customer that sends you a message while browsing your Facebook page will always be routed to an available agent in Dixa. Regardless of which way customers reach out through Facebook Messenger, all messages will appear as one ongoing conversation to the customer.

"At Too Good To Go we believe that every individual action against food waste is part of a bigger movement that has a huge global impact. We approach our consumers with this mindset, which is why we use Dixa for our customer experience. Having all our communication in one place helps us make the right priorities, deliver better customer experiences every single day and ensure no one slips through the cracks or goes unattended."

Andreas Sachse
COO at Too Good To Go

Build friendships with Dixa

Communicate with customers as you would a friend from one platform