Brings the Dixa customer service platform to your iPhone for free.
We basically supply the app for free to make sure you never have to miss a customer if you want to.
Everything in the app, from live chatting with a customer to changing which channels you want to answer conversations on, works in exactly the same way as the browser-based version of Dixa that you already know. As an agent you’ll partake in the same queues as usual with the same prioritization. And opening hours still apply, so the app won’t offer conversations and send notifications if people contact your business outside opening hours.
See detailed information on your conversations, such as which webpage the customer is on, which device and software they’re using, where they’re from and what previous conversations were about (if tags or notes have been added to it). Don’t forget to tag conversations yourself, so you can learn from all your customers through analytics.
You can change your availability on all channels from your phone at any time. Just here to answer a specific email? No problem. Don’t want to receive calls right now? Just turn off simultaneous ringing. You’re in complete control.
No need to have the app open with you staring at the screen all the time: You only receive notifications when a conversation is offered to you and when a customer sends you a message in an already open conversation. We really want to ensure that notifications are actually useful and you won’t get notification overload when having our app installed.
Respond to your customers directly in the app on both email and chat, just like you normally would. You’ll still benefit from all the underlying functionality of Dixa, including our automatic CRM and contact recognition so you know who you’ll be talking to before you accept a conversation.