Release Notes - December 2016
What a month! Lot's of stuff here, let's get started.
We're now open for online business!
- Enabled sign-up for new customers with a free trial and forever free chat to go along with it!
Chat improvements:
- Improved chat widget interface
- Added customer and agent name to chat widget
- Added rating of chat session after chat has ended
- Added waiting graphic when looking for available agent in chat widget
- Chat now starts conversation when customer has sent the first message
Various improvements:
- Fixed mute button to always show correct status
- Improved color scheme for active buttons in dialer
- Once again improved CRM design for better overview of contacts
- Released just last month, we've improved our Billing page design
- Added in-app support page with video guides and walkthroughs as well as a 'Get Started' tour
We've also started work on a new website that we'll be launching in January 2017.
Release Notes - November 2016
First release notes ever! We'll be doing these at least every month going onwards and we'll probably be experimenting a bit with format and amount of info along the way. But for now, with no further ado, here's the new stuff:
- Added historical data for queues (Analytics tab in Settings)
- Added Billing page
- Added full-screen Dashboard for a single queue - now you can get that beautiful, big wall display humming with real-time data
- Added search functionality across contacts, phone numbers and e-mail addresses
- Improved CRM functionality to better give an overview of all your contacts and their info
We're very excited about December where we'll add the ability to sign-up directly on our website. Fingers crossed and, hopefully, much more to come :-)
Release Notes - December 2017
Last month we deployed several new features and said goodbye to a fantastic 2017. Here's a big thank you for making it even more awesome!
Read more...Release Notes - November 2017
Product updates for November include our new Shopify integration, in-app and online support article experience and loads more.
Read more...Release Notes - October 2017
Product updates for October include our new callback action, many new languages and loads more.
Read more...Release Notes - September 2017
Loads of additions to email, redesigned settings and better integration options.
Read more...Release Notes - August 2017
Dixa app for iOS, Custom Card integration, Mark for follow up, Dashboard updated and more summer goodies.
Read more...Release Notes - July 2017
Compose email, add name to phone number, new channel status icons, updated phone dialer design and much more.
Read more...Release Notes - June 2017
Export your data as CSV, queue timeout actions for calls and our first integration!
Read more...Release Notes - May 2017
New: Prioritize between queues and agents, transfer to queues, listen in/barge in and tags.
Read more...Release Notes - April 2017
Call recording, contact forms and massive chat changes.
Read more...Release Notes - March 2017
Email is live in a beta version! Also, set caller ID and claim conversations.
Read more...Release Notes - February 2017
Better in-app support, area code phone numbers, easier setup, and more call and collaboration functionality.
Read more...Release Notes - January 2017
Added internal calls and team list improvements. Stay tuned for news on email!
Read more...
Release Notes - November 2018
November brought a collapsible sidebar, new notification sounds, customer presence in chats and much more!
Read more...Product Preview: Facebook Messenger
We are excited to announce that Dixa will soon welcome a new friend to the platform, Facebook Messenger!
Read more...Release Notes - October 2018
Last month consisted of the release of our new interface, updates to agent presence and enhancing our transfer actions.
Read more...Release Notes - September 2018
Last month consisted of preparing for the release of our new interface, updates to agent presence and enhancing our assisted transfer action.
Read more...Product Release: Interface updates & more
In the coming weeks, we will be rolling out an updated Dixa interface. The update includes changes to how agents specify their presence and how you handle CCs and BCCs in emails.
Read more...Release Notes - July/August 2018
We've got more updates! Enjoy unique notification sounds for calls, emails and chats, API tokens and a number of new languages now supported on phone and chat.
Read more...Release Notes - June 2018
Last month proved to be a very busy month at Dixa! With the release of our email flow editor, you can now build intelligent flows for all channels, saving you and your customers time and effort!
Read more...Product Release: Intelligent Email Routing
Today we are bringing our powerful routing features from phone and chat to email with the launch of our new email flow editor.
Read more...Release Notes - May 2018
In May, we released our new follow-up feature and a number of other platform enhancements to improve your working experience in Dixa.
Read more...Product Release: Follow-Up
Customers don’t want to be forgotten. So, today we’re launching a better way for you to follow up with your customers, giving them a new feeling of being prioritized.
Read more...Release Notes - April 2018
In April we made some exciting enhancements to the platform with the addition of custom wait music and much more!
Read more...Realease Notes - March 2018
In March we added our Jabra integration, made more improvements to notifications and added some emojis to your life. More in the full notes here.
Read more...Release Notes - February 2018
In February we added our Magento integration, made more improvements to email and overhauled notifications. More in the full notes here.
Read more...Release Notes - January 2018
January brought an interface redesign and a new conversation list with easier preview option for email and chat. Read the full notes here.
Read more...
