Release Notes

Subscribe to our monthly release notes to be the first to know about our newest features and enhancements!

Tue Søttrup
January 1, 2017

Release Notes - December 2016

What a month! Lot's of stuff here, let's get started.

We're now open for online business!

  • Enabled sign-up for new customers with a free trial and forever free chat to go along with it!

Chat improvements:

  • Improved chat widget interface
  • Added customer and agent name to chat widget
  • Added rating of chat session after chat has ended
  • Added waiting graphic when looking for available agent in chat widget
  • Chat now starts conversation when customer has sent the first message

Various improvements:

  • Fixed mute button to always show correct status
  • Improved color scheme for active buttons in dialer
  • Once again improved CRM design for better overview of contacts
  • Released just last month, we've improved our Billing page design
  • Added in-app support page with video guides and walkthroughs as well as a 'Get Started' tour

We've also started work on a new website that we'll be launching in January 2017.

Tue Søttrup
December 1, 2016

Release Notes - November 2016

First release notes ever! We'll be doing these at least every month going onwards and we'll probably be experimenting a bit with format and amount of info along the way. But for now, with no further ado, here's the new stuff:

  • Added historical data for queues (Analytics tab in Settings)
  • Added Billing page
  • Added full-screen Dashboard for a single queue - now you can get that beautiful, big wall display humming with real-time data
  • Added search functionality across contacts, phone numbers and e-mail addresses
  • Improved CRM functionality to better give an overview of all your contacts and their info

We're very excited about December where we'll add the ability to sign-up directly on our website. Fingers crossed and, hopefully, much more to come :-)

Tue Søttrup
January 3, 2018

Release Notes - December 2017

Last month we deployed several new features and said goodbye to a fantastic 2017. Here's a big thank you for making it even more awesome!

Tue Søttrup
December 5, 2017

Release Notes - November 2017

Product updates for November include our new Shopify integration, in-app and online support article experience and loads more.

Tue Søttrup
November 1, 2017

Release Notes - October 2017

Product updates for October include our new callback action, many new languages and loads more.

Tue Søttrup
October 1, 2017

Release Notes - September 2017

Loads of additions to email, redesigned settings and better integration options.

Tue Søttrup
September 1, 2017

Release Notes - August 2017

Dixa app for iOS, Custom Card integration, Mark for follow up, Dashboard updated and more summer goodies.

Tue Søttrup
August 1, 2017

Release Notes - July 2017

Compose email, add name to phone number, new channel status icons, updated phone dialer design and much more.

Tue Søttrup
July 1, 2017

Release Notes - June 2017

Export your data as CSV, queue timeout actions for calls and our first integration!

Tue Søttrup
June 1, 2017

Release Notes - May 2017

New: Prioritize between queues and agents, transfer to queues, listen in/barge in and tags.

Tue Søttrup
May 1, 2017

Release Notes - April 2017

Call recording, contact forms and massive chat changes.

Tue Søttrup
April 1, 2017

Release Notes - March 2017

Email is live in a beta version! Also, set caller ID and claim conversations.

Tue Søttrup
March 1, 2017

Release Notes - February 2017

Better in-app support, area code phone numbers, easier setup, and more call and collaboration functionality.

Tue Søttrup
February 1, 2017

Release Notes - January 2017

Added internal calls and team list improvements. Stay tuned for news on email!

Christian Colding
April 1, 2018

Realease Notes - March 2018

In March we added our Jabra integration, made more improvements to notifications and added some emojis to your life. More in the full notes here.

Tue Søttrup
March 6, 2018

Release Notes - February 2018

In February we added our Magento integration, made more improvements to email and overhauled notifications. More in the full notes here.

Tue Søttrup
February 5, 2018

Release Notes - January 2018

January brought an interface redesign and a new conversation list with easier preview option for email and chat. Read the full notes here.