Last month proved to be a busy but successful month here at Dixa as we settled in to our new office in Copenhagen and launched our latest integration, Magento 1!
Our Magento 1 integration has been launched and is now being used by several Dixa users. Please contact us should you want to set up this integration and we would be happy to help!
We have added the ability to include CC & BCC email addresses when composing emails within Dixa and when sending transcripts.
We have also made several additional improvements to enhance your experience using email within Dixa, which we have listed below:
You have probably already noticed, but we have optimized our notifications to better match the rest of the interface. You will also now hear a sound notification for all offers, not just telephony. Lastly, if you receive the "we’re experiencing a problem” notification, you can now ensure we are aware by pressing the "send error report” button.
Dashboards now default to only showing the queues the user is assigned to. To view all queues, simply select "All Queues" instead of "My Queues" on the top left corner of the interface.
I joined Dixa at a fairly early stage where most employees had to wear several hats. Mine were both as VP of Customer Success and Product. We've now grown to the point where I've become a little too busy to do both, and so we went looking for someone to take on our product vision. That someone is Christian Colding, formerly of Zendesk, where Christian worked in a similar capacity. Christian knows the industry very well, and he has already been an asset to our team. You'll hear from him next month in these very release notes :-)
See you next month for a new round of news and more exciting features!
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