We kicked off 2018 with the announcement of our new CEO, Mads Fosselius, and the addition of several new features to enhance the Dixa experience!
As you may have noticed, we recently updated the interface colors and design to provide a better user experience within the platform.
We have reformatted the conversation list view to simplify the experience and display the most important information on each conversation in a more concise manner.
Enjoy filtering by queue now in addition to the previously available filters under conversations.
Preview the contents of each conversation by clicking on the bubble icon and avoid having to open each conversation. We've received a lot of requests for easier previewing, and we will keep monitoring how this new feature is used.
Get real-time updates on system disturbances and resolutions from within the platform by navigating to Help Center > System Status. You can also subscribe to receive updates via email or SMS as well from here.
We have now added the option to disable queue announcements when the number of customers in a queue surpasses a certain limit (which you can set). When the limit has been reached, all other callers will hear an automated announcement stating all lines are busy. You can change your announcement settings for each phone number by accessing Settings > Phone > Edit Flow > Edit Queue.
Desktop App: Our desktop app for Windows and Mac is now out of beta. The new release has a lot of improvements and will be updated automatically. Please uninstall the version you are currently using and download the final release version here.
Shopify Integration: Order Number is now shown instead of Order ID. The order link has been changed to the backend order status instead of the public order confirmation page.
Transfering Conversations: You can now transfer a conversation to a team member even when they have reached their workload limit for the channel as the workload limit is no longer checked (phone channel excluded).
Claiming Conversations: You can now claim as many conversations as you would like as the workload limit is no longer checked for the channel (phone channel excluded).
Adding team members: When adding a new team member, you now have to select the channels the team member should be able to get conversation offers from.
Simultaneous Ring: It is now possible for administrators to enable and disable simultaneous ring for team members.
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