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Christian Colding
June 4, 2018

Release Notes - May 2018

We made some exciting enhancements to the platform last month, which we hope you enjoy!

Follow-up with reminders

It’s always best if you can solve your customer’s problem immediately, but sometimes that’s not possible and you need to follow up with them at a later point in time. With our new follow-up feature, we hope to make doing so a bit easier.

How it works

Say goodbye to post-it notes! Now, when you’re in a conversation that requires more work, you can click the “Mark as follow-up” button in the right sidebar. This ensures the conversation isn’t closed and allows you to select when you would like to be reminded to follow up with your customer.

Mark as Follow-up feature

Reminders

When the specified date and time has been reached, you will be offered the conversation just like any other new conversation. If you aren’t available, the conversation will be offered to the rest of your team. This ensures that even if you aren't available, someone will still follow up with the customer.

To read more on our follow-up feature, visit our product release here.

We now speak Italian!

Well...not exactly, but our chat widget does. To enable Italian, simply go to edit flow > edit widget customization > select enable Italian. This will display all chat widget interface text in Italian.

Chat widget in Italian

MSI installer

We now also support an MSI installer (available upon request) for our desktop application, enabling IT teams to deploy the Dixa desktop app across their Active Directory forest using Group Policy Objects.

Additional improvements:

  • Improved the conversation view, including removing unnecessary characters and symbols, making it cleaner and easier to read previous replies.
  • Optimized the way conversations are loaded to minimize scrolling when switching between them.
  • Increased tag name character limit to 225 characters.
  • Improved copy/paste functionality for phone numbers when making outbound calls.
  • Optimized the way custom cards are loaded.
  • Enabled external links in custom cards in the desktop app.
  • When navigating away from the search page, your previous search is now saved when navigating back.
  • General improvements to after conversation worktime, including allowing agents to make internal calls before they are available again.

We squashed a few bugs:

  • If there is more than one call recording in a conversation, we now show them all.

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