We made some exciting enhancements to the platform last month, which we hope you enjoy!
It’s always best if you can solve your customer’s problem immediately, but sometimes that’s not possible and you need to follow up with them at a later point in time. With our new follow-up feature, we hope to make doing so a bit easier.
Say goodbye to post-it notes! Now, when you’re in a conversation that requires more work, you can click the “Mark as follow-up” button in the right sidebar. This ensures the conversation isn’t closed and allows you to select when you would like to be reminded to follow up with your customer.
When the specified date and time has been reached, you will be offered the conversation just like any other new conversation. If you aren’t available, the conversation will be offered to the rest of your team. This ensures that even if you aren't available, someone will still follow up with the customer.
To read more on our follow-up feature, visit our product release here.
Well...not exactly, but our chat widget does. To enable Italian, simply go to edit flow > edit widget customization > select enable Italian. This will display all chat widget interface text in Italian.
We now also support an MSI installer (available upon request) for our desktop application, enabling IT teams to deploy the Dixa desktop app across their Active Directory forest using Group Policy Objects.
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