Global, cloud-based 
call center platform

For companies who value their customer's experience.

Keep your existing phone numbers

Or instantly buy working, local phone numbers in 60 countries. Grow your business and get locals rates as you do!

Both inbound & outbound calls

Receive and make calls directly in your browser and even make your phone ring simultaneously.  We don’t charge for inbound calls.

Real-time wall displays & analytics

Get real-time performance dashboards for each team and queue as well as historical data in our analytics module.

Connect customers with the right agent

One of the mainstays of excellent customer service is connecting the customer with the agent best equipped to solve the customer’s problem. And most importantly, to do so the first time consistently. We’ve taken that to heart with our call flow editor that’s both easy to use and allows you to customize call distribution and forwarding to your needs.

Connect customers with the right agent

One of the mainstays of excellent customer service is connecting the customer with the agent best equipped to solve the customer’s problem. And most importantly, to do so the first time consistently. First contact resolution, or FCR, is the single highest correlated metric with customer satisfaction. We’ve taken that to heart with our call flow editor that’s both easy to use and allows you to customize call distribution and forwarding to your needs.

Call flow editor

Our call flow editor easily allows you to set up everything you would expect of a modern phone system: Opening hours, queues, music on hold, announcements, voicemail as well as rules for call distribution and forwarding.

Skill-based routing

Set up your organisation, decide which agents go into which teams and queues and use our automatic call distribution to route calls to the right agents.

Interactive Voice Response (IVR)

Select menu items and route calls based on the number entered by the customer, just like you know it from any phone menu. You can record messages or upload them if you need to use your pre-existing sound files.

Simple, intuitive agent interface

Keeping everything simple helps agents focus on the customer experience more than the software. At any time you can:

  • Access conversation history and data of the customer you’re talking to.
  • Attach notes to each conversation.
  • See availability and status of other agents.
  • Call and transfer conversations to others.

We do our utmost to continually design Dixa as a gorgeous, fun and easy-to-use platform. We’ve tried wasting time on complex systems ourselves and found that it’s almost never worth it.

See real-time performance

Dixa allows you to set service levels for each queue and get real-time reporting. You can project dashboards onto screens with our TV-mode.  For each queue track:

  • Service levels
  • Average waiting time
  • Average handling time
  • Longest wait time
  • Abandon rate

And historical analytics

Knowing how well you serve your customers is a big part of customer service and workforce management. We make historical data accessible through our analytics module, where you get statistics for each queue for any date range you want.

See how many conversations you've handled, your average waiting and handling time and much more.

Seamless, lightweight CRM

Dixa has a built-in, lightweight CRM that stores and recognizes customers when they contact your business. Specifically for the call center, recognition is tied to phone numbers. For other channels besides telephony this happens based on email. 

Customers never want to repeat themselves, and we’ve taken measures to ensure that they won’t have to: You can see the customer’s entire conversation history as well as any notes and added to each conversation and who they talked to. 

All of this also comes with a search function across all the information, and is completely free of charge.

Scales to fit your need

Being cloud-based, Dixa scales both up and down with you. If  your call volume grows and you have to add more agents, you can do so instantly and Dixa will keep up with you.

The same thing applies to all the changes and purchases you make: They happen on the fly.

Pay as you go

You can add or remove agents, queues, phone numbers and paid-for features as you please, and it will be reflected in your billing the following month. 
Also, there’s no setup fee and you won’t ever have to pay for servers or maintenance. Finally, agents are free as long as they aren’t placed in a queue to directly receive inbound calls.

Become your customer’s hero

By signing up you get access to the forever free plan that includes chat, CRM, analytics and a free test of telephony!
REQUEST DEMO
If you’d like a demo right now or soon, just hit us up on the chat and we’ll try to schedule something for you immediately!

Dixa is so much more than a call center

Your customers are everywhere, and you can meet them there, regardless of the channel they choose.

Free chat support for your website

When you sign up, you can customize and easily add live chat to your website. Check out what you’re getting on our chat solution page.

Full-fledged contact center

The modern customer prefers contacting you in many different ways. Make yourself available across channels to improve the customer experience.