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Receive and make calls directly in your browser and even make your phone ring simultaneously. We don’t charge for inbound calls.
Get real-time performance dashboards for each team and queue as well as historical data in our analytics module.
One of the mainstays of excellent customer service is connecting the customer with the agent best equipped to solve the customer’s problem. And most importantly, to do so the first time consistently. We’ve taken that to heart with our call flow editor that’s both easy to use and allows you to customize call distribution and forwarding to your needs.
One of the mainstays of excellent customer service is connecting the customer with the agent best equipped to solve the customer’s problem. And most importantly, to do so the first time consistently. First contact resolution, or FCR, is the single highest correlated metric with customer satisfaction. We’ve taken that to heart with our call flow editor that’s both easy to use and allows you to customize call distribution and forwarding to your needs.
Keeping everything simple helps agents focus on the customer experience more than the software. At any time you can:
We do our utmost to continually design Dixa as a gorgeous, fun and easy-to-use platform. We’ve tried wasting time on complex systems ourselves and found that it’s almost never worth it.
Dixa allows you to set service levels for each queue and get real-time reporting. You can project dashboards onto screens with our TV-mode. For each queue track:
Knowing how well you serve your customers is a big part of customer service and workforce management. We make historical data accessible through our analytics module, where you get statistics for each queue for any date range you want.
See how many conversations you've handled, your average waiting and handling time and much more.
Dixa has a built-in, lightweight CRM that stores and recognizes customers when they contact your business. Specifically for the call center, recognition is tied to phone numbers. For other channels besides telephony this happens based on email.
Customers never want to repeat themselves, and we’ve taken measures to ensure that they won’t have to: You can see the customer’s entire conversation history as well as any notes and added to each conversation and who they talked to.
All of this also comes with a search function across all the information, and is completely free of charge.
Being cloud-based, Dixa scales both up and down with you. If your call volume grows and you have to add more agents, you can do so instantly and Dixa will keep up with you.
The same thing applies to all the changes and purchases you make: They happen on the fly.
You can add or remove agents, queues, phone numbers and paid-for features as you please, and it will be reflected in your billing the following month.
Also, there’s no setup fee and you won’t ever have to pay for servers or maintenance. Finally, agents are free as long as they aren’t placed in a queue to directly receive inbound calls.
Your customers are everywhere, and you can meet them there, regardless of the channel they choose.
When you sign up, you can customize and easily add live chat to your website. Check out what you’re getting on our chat solution page.