Blended call center

Make and receive calls directly in your browser.

Use your own phone numbers

Or instantly buy new ones in more than 60 countries.

Intelligent ACD

Easily set up and manage automatic call distribution.

All the benefits of cloud

No hardware or maintenance needed.

The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster.

Christoffer R. -G2 Crowd reviewer
Dixa #1 contact center users most likely to recommend on G2 CrowdDixa #1 easiest to set up contact center on G2CrowdDixa #1 easiest to use contact center on G2 CrowdDixa #1 contact center with fastest implementation on G2 Crowd
Dixa was ranked #1 in G2 Crowd's Spring 2018 reports for contact centers in the above categories.

Intelligent call distribution

Build your dream call center structure in minutes without assistance from IT.

Skill-based Routing

Route calls based on agents’ relative skill levels to make sure your customers always get the best help.

Set Your Priorities

Prioritize certain queues over others to ensure the right calls get handled first during peak times.

Choose Your Offer Algorithm

Select from several different offer algorithms to distribute customer conversations of any type (calls, emails and chats).

Have a Backup with Overflow

Create overflow scenarios to make sure your customers can always get help.

Key Call Center Features

We allow you to focus on your customers, not the software.

Unlimited Concurrent Calls

And no limit on queues either. No need to worry about phone lines or maximum capacity anymore.

Contact Recognition

Automatic contact recognition saves time and allows agents to immediately get the info they need on callers.

Intelligent Routing

Route calls based on agent skills, prioritise between different queues, set up your own IVR, announcements and more.

Blind & Assisted Transfers

Sometimes referred to as hot and cold transfers, you can transfer calls to queues, agents and externally.

Internal Calls

Click-to-call your contacts and colleagues for easy collaboration.

Call Log & Queue Overview

Automatically log all calls, easily find them again and also see who’s waiting in queue.

Call Recording

Record both inbound and outbound calls and replay them at any time.

Offer Callback Option

Offer your customers an option to be called back instead of waiting in queue.

The manager experience

Get a holistic overview of your team’s performance in real-time and take full control of your setup.

Make Changes on the Fly

Make changes easily, such as adding a phone announcement for busy periods and adding new agents.

    Analytics

    View real-time or historical stats and export all conversation data to create reports of your own.

    Make changes to your setup in seconds, such as adding an announcement for busy periods or inviting new agents.

    Barge In & Call Recording

    Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

    The agent experience

    Empower your agents with an easy-to-use interface that saves time and allows them to focus on the customer – not the system. Minimize clicks with click-to-call and many more features that simplify common processes.

    Know Your Customers

    Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for agents to reference while assisting customers. You can even display data from your own systems with our custom integrations.

    Collaborate

    Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations for easy reference later on.

    Work Remotely & On the Road

    As Dixa only requires an internet connection, you can do your customer support from home.

    14-day free trial
    Get access to the whole system for 14 days. Inbound test calls are on us!
    Book a demo
    Schedule a demo or contact us to have your questions answered immediately!

    A Flexible & Scalable Phone System

    Cloud Means Easy

    Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.

    Add Locations, Channels & Agents On the Fly

    Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.

    Deliver the Best Customer Experience

    Offer a callback option to customers so they don’t have to wait in queue. Even keep them updated with queue announcements in their own language.

    Check out our pricing

    Companies like you are already using Dixa!

    British Corner Shop

    “The fact that Dixa had no starting costs and could grow with us was important.”
    – Peter Howarth, Technical Director

    Interflora

    “One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers

    Vital Choice

    “We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager

    Get this and much more – starts at $15 per agent

    Set up yourself or get our help to do it. Inbound test calls are on us!

    14-day free trialBook a demo

    Benefit from cross-channel contact recognition by adding chat and email