CALL CENTER SOFTWARE

Talking should be easy

Fully customizable & easy-to-use call center software that runs in your browser.

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Intelligent ACD

Set up and manage automatic call distribution with ease, no IT needed.

Complete customer history

Know your customers with a complete overview of all previous conversations.

Conversational Customer Engagement

"The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster.

Christoffer R.– G2 reviewer

Set up your call center in minutes

Build your dream call center yourself and start offering phone support in no time. All you need is the internet and a headset!

Step up your customer experience

Intelligent ACD, skill-based routing, IVR menus, opening hours and more ensure your customers always get the help they need with ease.

Prioritize customers

Give certain calls priority over others to ensure the most important ones get handled first during peak times.

Choose how calls are offered

Offer calls to the best suited agents first before expanding to other teams automatically by choosing between several different offer algorithms.

Key Call Center Software Features

Respond to customers as you would a friend with more context and better tools.

Unlimited Concurrent Calls

And no limit on queues either. No need to worry about phone lines or maximum capacity anymore.

Customer Recognition

Automatic customer recognition saves time and allows agents to immediately get the info they need on callers.

Intelligent Routing

Route calls based on agent skills, prioritise between different queues, set up your own IVR, announcements and more.

Blind & Assisted Transfers

Route calls based on agent skills, prioritise between different queues, set up your own IVR, announcements and more.

Call Recording

Record both inbound and outbound calls and replay them at any time.

Offer Callback Option

Offer your customers an option to be called back instead of waiting in queue.
Check out all our features

The manager experience

Get a holistic overview of your team’s performance in real-time and adjust your setup in seconds.

Make Changes on the Fly

Don't sweat busy periods or unexpected events, make live updates to your setup without assistance from IT at any moment.

Analytics

View real-time or historical team stats and export all conversation data to create reports of your own.

Barge In & Call Recording

Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

Make Changes on the Fly

Don't sweat busy periods or unexpected events, make live updates to your setup without assistance from IT at any moment.

Analytics

View real-time or historical team stats and export all conversation data to create reports of your own.

Barge In & Call Recording

Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

The agent experience

Empower agents with call center software that allows them to focus on the customer – not the system. Minimize clicks with features that simplify common processes.

Know your customers

Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for reference. You can even display data from your own systems with our custom integrations.

Collaborate

Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home... or anywhere!

Know your customers

Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for reference. You can even display data from your own systems with our custom integrations.

Collaborate

Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home... or anywhere!

Why move to the cloud?

Scale with ease

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.

Make live updates without IT

Add or remove agents and new channels (such as email, chat and messenger) at any time. Scaling up and down is completely free - no hidden charges or fees.

Better for agents and customers

Cloud-based software gives support teams the freedom to work from anywhere while modern features and functionality makes it easy to provide quick and helpful support every time. Check out our pricing

Your customers like typing?

No problem! Our platform also supports email, chat and messenger so you can always be there for your customers, regardless of how they choose to reach out.

Email

Use your existing email addresses and surprise customers by being faster on email with time saving features. Learn more

Chat

Answer customers when they are most engaged in you site and increase conversion rates as a result.
Learn more

Facebook Messenger

Reply to messages received on your Facebook page or the Messenger app alongside calls, emails & chats.
Learn more

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

– Lasse Bundgaard Pedersen,
Head of Customer Service

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.