Make and receive calls directly in your browser.
Or instantly buy new ones in more than 60 countries.
Easily set up and manage automatic call distribution.
No hardware or maintenance needed.
Build your dream call center structure in minutes without assistance from IT.
Route calls based on agents’ relative skill levels to make sure your customers always get the best help.
Prioritize certain queues over others to ensure the right calls get handled first during peak times.
Select from several different offer algorithms to distribute customer conversations of any type (calls, emails and chats).
Create overflow scenarios to make sure your customers can always get help.
Get a holistic overview of your team’s performance in real-time and take full control of your setup.
Make changes easily, such as adding a phone announcement for busy periods and adding new agents.
Quickly answer questions like:
You get a full overview of real-time stats and you can export all conversation data to create reports of your own.
Barge in on phone calls to assist or simply listen in on your agents’ calls.
Record and replay any call, whether inbound or outbound.
Empower your agents with an easy-to-use interface that saves time and allows them to focus on the customer and not the system.
Dixa automatically recognizes customers and looks up previous and ongoing conversations. You can even display information from your own systems with our integrations to avoid switching between several systems.
Make internal calls and both assisted and blind transfers (also known as hot and cold). Agents can also write notes and tags on conversations for easy reference later on.
As Dixa only requires an internet connection, you can do your customer support from home. You can even bring Dixa in your pocket with our iOS app and receive calls on your mobile device.
We focus a lot on creating an enjoyable agent experience and continually redesign our interface to minimize clicks and keep it intuitive. Utilize features like click-to-call and automatic lookup of customers to save time.
We allow you to focus on your customers, not the software.
And no limit on queues either. No need to worry about phone lines or maximum capacity anymore.
Automatic contact recognition saves time and allows agents to immediately get the info they need on callers.
Route calls based on agent skills, prioritise between different queues, set up your own IVR, announcements and more.
Sometimes referred to as hot and cold transfers, you can transfer calls to queues, agents and externally.
Click-to-call your contacts and colleagues for easy collaboration.
Automatically log all calls, easily find them again and also see who’s waiting in queue.
Record both inbound and outbound calls and replay them at any time.
Offer your customers an option to be called back instead of waiting in queue.
Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.
Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.
Offer a callback option to customers so they don’t have to wait in queue. Even keep them updated with queue announcements in their own language.
“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director
“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers
“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager