Blended call center

Make and receive calls directly in your browser.

Use your own phone numbers

Or instantly buy new ones in more than 60 countries.

Intelligent ACD

Easily set up and manage automatic call distribution.

All the benefits of cloud

No hardware or maintenance needed.

Intelligent call distribution

Build your dream call center structure in minutes without assistance from IT.

Skill-based Routing

Route calls based on agents’ relative skill levels to make sure your customers always get the best help.

Set Your Priorities

Prioritize certain queues over others to ensure the right calls get handled first during peak times.

Choose Your Offer Algorithm

Select from several different offer algorithms to distribute customer conversations of any type (calls, emails and chats).

Have a Backup with Overflow

Create overflow scenarios to make sure your customers can always get help.

The manager experience

Get a holistic overview of your team’s performance in real-time and take full control of your setup.

Make Changes on the Fly

Make changes easily, such as adding a phone announcement for busy periods and adding new agents.

Real-time & Historical Analytics

Quickly answer questions like:

  • What is our current service level for each queue?
  • How many callers are currently in queue and what’s the longest wait time?
  • What’s the average handling time on each queue?
  • How did we do this month?
  • What are customers contacting us about?

You get a full overview of real-time stats and you can export all conversation data to create reports of your own.

Barge In

Barge in on phone calls to assist or simply listen in on your agents’ calls.

Call Recording

Record and replay any call, whether inbound or outbound.

The agent experience

Empower your agents with an easy-to-use interface that saves time and allows them to focus on the customer and not the system.

Automatic Contact Recognition

Dixa automatically recognizes customers and looks up previous and ongoing conversations. You can even display information from your own systems with our integrations to avoid switching between several systems.

Collaborate

Make internal calls and both assisted and blind transfers (also known as hot and cold). Agents can also write notes and tags on conversations for easy reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home. You can even bring Dixa in your pocket with our iOS app and receive calls on your mobile device.

Work Efficiently

We focus a lot on creating an enjoyable agent experience and continually redesign our interface to minimize clicks and keep it intuitive. Utilize features like click-to-call and automatic lookup of customers to save time.

14-day free trial
Get access to the whole system for 14 days. Inbound test calls are on us!
Book a demo
Schedule a demo or contact us to have your questions answered immediately!

Key Call Center Features

We allow you to focus on your customers, not the software.

Unlimited Concurrent Calls

And no limit on queues either. No need to worry about phone lines or maximum capacity anymore.

Contact Recognition

Automatic contact recognition saves time and allows agents to immediately get the info they need on callers.

Intelligent Routing

Route calls based on agent skills, prioritise between different queues, set up your own IVR, announcements and more.

Blind & Assisted Transfers

Sometimes referred to as hot and cold transfers, you can transfer calls to queues, agents and externally.

Internal Calls

Click-to-call your contacts and colleagues for easy collaboration.

Call Log & Queue Overview

Automatically log all calls, easily find them again and also see who’s waiting in queue.

Call Recording

Record both inbound and outbound calls and replay them at any time.

Offer Callback Option

Offer your customers an option to be called back instead of waiting in queue.

A Flexible & Scalable Phone System

Cloud Means Easy

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.

Add Locations, Channels & Agents On the Fly

Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.

Deliver the Best Customer Experience

Offer a callback option to customers so they don’t have to wait in queue. Even keep them updated with queue announcements in their own language.

Check out our pricing

Companies like you are already using Dixa!

British Corner Shop

“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director

Interflora

“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers

Vital Choice

“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager

Get this and much more for $12 per agent per month

Set up yourself or get our help to do it. Inbound test calls are on us!

14-day free trialBook a demo

Benefit from cross-channel contact recognition by adding chat and email