If you’d like a demo right now or soon, just hit us up on the chat and we’ll try to schedule something for you immediately!
Simple, intuitive agent interface
Our interface is designed for you to be able to focus on the customer’s experience and not the system.
Once you get a chat, the visitor will be recognized if he or she is a repeat customer and you get access to their information and any previous conversations. You also see which page on your website that they activated the chat on.
During the chat you can also transfer the chat to any available colleague if you need to. You can also add notes to the conversation for later reference.
You get these premium features for free
Chat widget for your website
Implementing chat on your website, especially if you have check-out pages, will drastically improve your customers’ experience.
Customize the chat widget to fit your own visuals and answer chats in the same interface as you receive calls.
Never forget a customer! With the built-in CRM you can:
Recognize customers when they contact you
Save customer information
Save and search in previous conversations
Add notes and tags to each conversation
Reporting and analytics
Get real-time reporting and project dashboards unto screens with our TV-mode. Should you wish to, you can even set your own service levels.
Finally, you can access historical data through our analytics module.
Frequently asked questions
Is this really free?
Yes. At some point, we hope you grow your business and will need some of our other services. By then we think you’ll like Dixa so much that you choose us. So yes, it really is free.
How many agents can we add?
You can add an unlimited amount of agents for chat, but there's a price per agent past the first five. Each additional agent costs $5.
What’s the limit for number of concurrent chats?
We currently have a limit of five concurrent chats per agent.
Can you transfer a chat?
Yes, you can transfer a chat to any available agent and employee.
Can I get help setting up?
While we won’t do the actual set up for you, you can always contact our support about any questions you might have. We always do our best to help, and our developers are even standing by for tech support.
Can we have more than one chat widget?
Yes, you can have more than one chat widget. For instance, you might want a specific widget located on your check-out pages that only certain employees are supposed to answer. Use URL triggers to decide which widget visitors see.
Get started today
Set up yourself or get our help to do it. It only takes 15 minutes.
Get an online walkthrough
We’ll walk through the interface with you, making sure to answer all your questions.