CONTACT CENTER SOFTWARE

Support your customers from one platform

Friendly contact center software that runs in your browser

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Happier Agents

Provide multichannel support and produce more skilled, satisfied agents.

Loyal Customers

Deliver quicker more efficient support resulting happier loyal customers.

Conversational Customer Engagement

"The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster.

Christoffer R.– G2 reviewer

Automatic Multichannel Routing

Achieve first contact resolution and keep your customers happy with intelligent routing.

Queues

Queues are designed to help customers connect with the right agents as soon as possible. Conversations of all types (phone, email and chat) are routed to queues and you can assign specific agents to each queue.

Prioritization

Assign each queue a number to prioritize certain queues over others. This ensures the right conversations get handled first during peak times.

Conversation Algorithms

Select from several different offer algorithms to distribute customer conversations of any type to agents. Utilize agent priority to prioritize certain agents over others in each queue.

The manager experience

Get a holistic overview of your team’s performance in real-time and adjust your setup in seconds.

Make Changes on the Fly

Don't sweat busy periods or unexpected events, make live updates to your setup without assistance from IT at any moment.

Analytics

View real-time or historical team stats and export all conversation data to create reports of your own.

Barge In & Call Recording

Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

Make Changes on the Fly

Don't sweat busy periods or unexpected events, make live updates to your setup without assistance from IT at any moment.

Analytics

View real-time or historical team stats and export all conversation data to create reports of your own.

Barge In & Call Recording

Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

The agent experience

Empower agents with call center software that allows them to focus on the customer – not the system. Minimize clicks with features that simplify common processes.

Know your customers

Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for reference. You can even display data from your own systems with our custom integrations.

Collaborate

Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home... or anywhere!

Know your customers

Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for reference. You can even display data from your own systems with our custom integrations.

Collaborate

Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home... or anywhere!

Channels & key features

Enhance your customer service across all channels with features that save time and provide a better customer experience.

Voice

  • Numbers in 60+ countries
  • VoIP
  • Automated Call Distribution
  • Callback
  • Call Recording

Email

  • Automatic routing to agents
  • Quick Response
  • Auto Replies
  • Use Company Email Addresses
  • Custom Signatures

Chat

  • Skill Based Routing
  • Quick Response
  • Rich Media Messages
  • Offline Contact Form
  • Set Online Hours

Facebook Messenger

  • Transfer to agent or queue
  • Automatic routing
  • Quick Response
  • Follow-up
  • Tags

Cross-channel features

Provide mulitchannel support and enjoy continuous conversations with customers.

Intelligent Routing

Route all customer inquiries intelligently. Handle the most important ones first and connect all customers with the right agent from the start to achieve FCR.

Contact Recognition

Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.

Performance Reporting

Track your team’s performance with real-time and historical analytics. See daily stats for each queue in your dashboard and display them on any monitor.

Prioritize Queues

Route all customer inquiries intelligently. Handle the most important ones first and connect all customers with the right agent from the start to achieve FCR.

Collaborate

Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.

Notes & Tags

Track your team’s performance with real-time and historical analytics. See daily stats for each queue in your dashboard and display them on any monitor.
Check out all our features

A Flexible & Scalable Phone System

Cloud Means Easy

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money or time on maintenance.

Add Locations, Channels & Agents On the Fly

Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.

Deliver the Best Customer Experience

Utilizing automatic skill-based routing to route conversations based on agents’ relative skill levels to make sure your customers always get the best help.

Companies like you are already using Dixa!

Too Good Too Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

– Lasse Bundgaard Pedersen,
Head of Customer Service

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.