Cloud-based contact center software

A fully customizable & easy-to-use contact center that runs in your browser

14-day free trial

Cloud-based

Run your contact center directly from your browser with no hardware or upkeep.

No IT Needed

Build your dream contact center structure in minutes without assistance from IT.

Happier Agents

Provide multichannel support and produce more skilled, satisfied agents.

Loyal Customers

Deliver quicker more efficient support resulting happier loyal customers.

The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster.

Christoffer R. -G2 Crowd reviewer
Dixa #1 contact center users most likely to recommend on G2 CrowdDixa #1 easiest to set up contact center on G2CrowdDixa #1 easiest to use contact center on G2 CrowdDixa #1 contact center with fastest implementation on G2 Crowd
Dixa was ranked #1 in G2 Crowd's Spring 2018 reports for contact centers in the above categories.

Automatic Multichannel Routing

Achieve first contact resolution and keep your customers happy with intelligent routing.

How Routing Works in Dixa:

Queues: Queues are designed to help customers connect with the right agents as soon as possible. Conversations of all types (phone, email and chat) are routed to queues and you can assign specific agents to each queue.

Prioritization: Assign each queue a number to prioritize certain queues over others. This ensures the right conversations get handled first during peak times.

Conversation Algorithms: Select from several different offer algorithms to distribute customer conversations of any type to agents. Utilize agent priority to prioritize certain agents over others in each queue.

The manager experience

Get a holistic overview of your team’s performance in real-time and take full control of your setup.

Make Changes on the Fly

Make changes easily, such as adding a phone announcement for busy periods and adding new agents.

Real-time & Historical Analytics

Quickly answer questions like:

  • What is our current service level for each queue?
  • How is my team performing?
  • How many callers are currently in queue and what’s the longest wait time?
  • What’s the average handling time for each queue?
  • How did we do this month?
  • What are customers contacting us about?

You get a full overview of real-time stats and you can export all conversation data to create reports of your own.

Barge In

Barge in on phone calls to assist or simply listen in on your agents’ calls.

Call Recording

Record and replay any call, whether inbound or outbound.

The agent experience

Empower your agents with an easy-to-use interface that saves time and allows them to focus on the customer and not the system.

Automatic Contact Recognition

Dixa automatically recognizes customers and looks up previous and ongoing conversations. You can even display information from your own systems with our integrations to avoid switching between several systems.

Collaborate

Make internal calls and make both assisted and blind transfers (also known as hot and cold). Transfer any conversation, whether it’s a call, email, or chat to another agent in seconds and add internal notes and tags for more context.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home.

Work Efficiently

We focus a lot on creating an enjoyable agent experience and continually redesign our interface to minimize clicks and keep it intuitive. Utilize features like click-to-call and automatic lookup of customers to save time.

14-day free trial
Get access to the whole system for 14 days. Inbound test calls are on us!
Book a demo
Schedule a demo or contact us to have your questions answered immediately!

Channels & key features

Enhance your customer service across all channels with features that save time and provide a better customer experience.

Voice

  • Numbers in 60+ countries
  • VoIP
  • Automated Call Distribution
  • Callback
  • Call Recording

Email

  • Automatic routing to agents
  • Quick Response
  • Auto Replies
  • Use Company Email Addresses
  • Custom Signatures

Chat

  • Skill Based Routing
  • Quick Response
  • Rich Media Messages
  • Offline Contact Form
  • Set Online Hours (opening hours)
Check out all our features

A Flexible & Scalable Phone System

Cloud Means Easy

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money or time on maintenance.

Add Locations, Channels & Agents On the Fly

Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.

Deliver the Best Customer Experience

Utilizing automatic skill-based routing to route conversations based on agents’ relative skill levels to make sure your customers always get the best help.

Companies like you are already using Dixa!

British Corner Shop

“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director

Interflora

“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers

Vital Choice

“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager

How to get started

Sign up for a free trial

First, we recommend signing up for a free trial to test the platform for yourself! If you have any questions while testing, we've got you covered 24/7.

Set up your account in minutes

Upon accessing your trial account, you will be taken through an onboarding guide that will take you to a point where you can start testing calls, emails and chats.

Transition with ease

We will help you throughout the transition process and make sure your setup is suitable for your needs. When you are ready to go live, we will be there every step of the way to make sure it goes smoothly!

Get this and much more – starts at $15 per agent

Set up yourself or get our help to do it. Inbound test calls are on us!

14-day free trialBook a demo