Your customers are everywhere. 
Meet them there.

Meet customers in their channel of choice in a simple, all-in-one, cloud-based contact center platform.

VoIP telephony

Everything you’d expect from a modern, browser-based phone solution: IVR, queues, skill-based routing and more.

Chat support

Easily add chat to your website and customize the mobile optimized chat widget to fit your visual identity.

Email

A mainstay in customer service, answer emails in the same interface as all your other customer conversations.

Real-time reporting

Set service levels for each queue and get real-time performance data on wall-displays and historical data in our analytics.

Easily manage your phone system

Our  drag’n’drop call flow editor quickly and easily allows you to:

  • Manage opening hours
  • Set up a voice menu (IVR) - record your own messages or upload any sound file
  • Create advanced call forwarding sequences and routing
  • Queue calls, record and play announcements and play music on hold
  • Decide which calls to record and allow callers to leave messages on voicemail

Activate simultaneous ringing for each employee and combine it with call forwarding rules to make sure you never miss a call.

Connect customers with the right agent

One of the mainstays of excellent customer service is connecting the customer with the agent best equipped to solve the customer’s problem. And most importantly, to do so the first time consistently. We’ve taken that to heart with our call flow editor that’s both easy to use and allows you to customize call distribution and forwarding to your needs.

Connect customers with the right agent

One of the mainstays of excellent customer service is connecting the customer with the agent best equipped to solve the customer’s problem. And most importantly, to do so the first time consistently. First contact resolution, or FCR, is the single highest correlated metric with customer satisfaction. We’ve taken that to heart with our call flow editor that’s both easy to use and allows you to customize call distribution and forwarding to your needs.

Call flow editor

Our call flow editor easily allows you to set up everything you would expect of a modern phone system: Opening hours, queues, music on hold, announcements, voicemail as well as rules for call distribution and forwarding.

Skill-based routing

Set up your organisation, decide which agents go into which teams and queues and use our automatic call distribution to route calls to the right agents.

Interactive Voice Response (IVR)

Select menu items and route calls based on the number entered by the customer, just like you know it from any phone menu. You can record messages or upload them if you need to use your pre-existing sound files.

Customize the chat experience

Choose

Color
Select your own color for the widget and preview it in both minimized view and conversation view on both desktop and mobile.

Placement
Select where to place the widget on your website. Options are: Left, right, bottom left, bottom right.

Hide options
You can set the chat window to appear:

  • Always.
  • When at least one agent is available (recommended).
  • When at least one agent is online, regardless of status.

See real-time performance

Dixa allows you to set service levels for each queue and get real-time reporting. You can project dashboards onto screens with our TV-mode.  For each queue track:

  • Service levels
  • Average waiting time
  • Average handling time
  • Longest wait time
  • Abandon rate

And historical analytics

Knowing how well you serve your customers is a big part of customer service and workforce management. We make historical data accessible through our analytics module, where you get statistics for each queue for any date range you want.

See how many conversations you've handled, your average waiting and handling time and much more.

Simple, intuitive agent interface

We did not forget about the agent experience. We’ve found from personal experience that spending time navigating in and mastering complex systems is rarely well spent. We want agents to focus on the conversation - not the software - and therefore great usability will forever be on our radar when designing Dixa.

Once an agent accepts a conversation, any information we have on the customer is immediately available as well as any notes previously written.

Scales to fit your need

Being cloud-based, Dixa scales both up and down with you. If  your call volume grows and you have to add more agents, you can do so instantly and Dixa will keep up with you.

The same thing applies to all the changes and purchases you make: They happen on the fly.

Pay as you go

You can add or remove agents, queues, phone numbers and paid-for features as you please, and it will be reflected in your billing the following month.  

Also, there’s no setup fee and you won’t ever have to pay for servers or maintenance. Finally, agents are free as long as they aren’t placed in a queue to directly receive inbound calls.

Never forget a customer - seamless, lightweight CRM

No one wants to be treated like a number, and no one wants to have to update a customer service rep on their history or priorities. 

To meet this expectation, we’ve designed a simple and lightweight CRM and built it into the agent interface. It enables recognition of the customer and allows you to see their data and conversation history as well as supply each with notes for important information. 

It’s powered by a search function that works across customers, businesses, all their data, contact info and conversation IDs. This allows you to find what you’re looking for quickly and seamlessly.

Get happier customers

Built on best practices, Dixa enables your customers to connect with you however they want to receive the best personal experience.

Get happier agents

The best agent experience: We’re continually designing the interface to make Dixa as uncomplicated and fun to work with as possible.

Grow your business

Make customer service your competitive advantage to grow your business while Dixa will scale to always fit your needs.

Get started today

Set up yourself or get our help to do it. It only takes 15 minutes.
14-day free trial
Get access to the forever free plan that includes chat, CRM, analytics and a 14-day free trial of everything, including telephony. Test calls are on us.
Request demo
If you’d like a demo right now or soon, just hit us up on the chat and we’ll try to schedule something for you immediately!