Run your contact center directly from your browser with no hardware or upkeep.
Build your dream contact center structure in minutes without assistance from IT.
Provide multichannel support and produce more skilled, satisfied agents.
Deliver quicker more efficient support resulting happier loyal customers.
The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster.
Achieve first contact resolution and keep your customers happy with intelligent routing.
How Routing Works in Dixa:
Queues: Queues are designed to help customers connect with the right agents as soon as possible. Conversations of all types (phone, email and chat) are routed to queues and you can assign specific agents to each queue.
Prioritization: Assign each queue a number to prioritize certain queues over others. This ensures the right conversations get handled first during peak times.
Conversation Algorithms: Select from several different offer algorithms to distribute customer conversations of any type to agents. Utilize agent priority to prioritize certain agents over others in each queue.
Get a holistic overview of your team’s performance in real-time and take full control of your setup.
Make changes easily, such as adding a phone announcement for busy periods and adding new agents.
Quickly answer questions like:
You get a full overview of real-time stats and you can export all conversation data to create reports of your own.
Barge in on phone calls to assist or simply listen in on your agents’ calls.
Record and replay any call, whether inbound or outbound.
Empower your agents with an easy-to-use interface that saves time and allows them to focus on the customer and not the system.
Dixa automatically recognizes customers and looks up previous and ongoing conversations. You can even display information from your own systems with our integrations to avoid switching between several systems.
Make internal calls and make both assisted and blind transfers (also known as hot and cold). Transfer any conversation, whether it’s a call, email, or chat to another agent in seconds and add internal notes and tags for more context.
As Dixa only requires an internet connection, you can do your customer support from home.
We focus a lot on creating an enjoyable agent experience and continually redesign our interface to minimize clicks and keep it intuitive. Utilize features like click-to-call and automatic lookup of customers to save time.
Enhance your customer service across all channels with features that save time and provide a better customer experience.
Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money or time on maintenance.
Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.
Utilizing automatic skill-based routing to route conversations based on agents’ relative skill levels to make sure your customers always get the best help.
“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director
“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers
“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager
First, we recommend signing up for a free trial to test the platform for yourself! If you have any questions while testing, we've got you covered 24/7.
Upon accessing your trial account, you will be taken through an onboarding guide that will take you to a point where you can start testing calls, emails and chats.
We will help you throughout the transition process and make sure your setup is suitable for your needs. When you are ready to go live, we will be there every step of the way to make sure it goes smoothly!