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Treat customer emails and chats like phone calls and intelligently route conversations straight to the most qualified agents.
Know your customers the second they reach out. Utilize integrations to display customer data from your own systems to better assist your customers.
Avoid wasting time switching between systems and navigating complex software with everything you need in one user friendly platform.
No need for multiple inboxes or hours spent sorting and categorizing emails, let our intelligent routing do that for you.
Escalate critical customer inquiries automatically by creating content-based rules and routing them to high priority queues.
Implement auto replies to better set customer expectations outside opening hours or during peak times.
Know what your customers are contacting you about and save time all in one step by automatically applying tags to emails based on their content.
To avoid cherry picking and time wasted sorting through tickets, we decided to route all conversations directly to agents through offers.
Our intelligent routing allows agents to focus on the customer instead of the software and provide quicker support.
This ensures that no matter what channel a customer reaches out on or how complicated their issue is, they receive the attention they deserve from the start.
Enhance your customer service across all channels with features that save time and provide a better customer experience.
Provide mulitchannel support and enjoy continuous conversations with customers.