Deliver personalized customer service across email, chat, messenger & phone.
Start testing channels within 15 minutes, all you need is the internet!
Enjoy Email, Chat, CRM and analytics for $19 per agent.
Enhance your customer service across all channels with features that save time and provide a better customer experience.
Provide mulitchannel support and enjoy continuous conversations with customers.
Route all customer inquiries intelligently. Handle the most important ones first and connect all customers with the right agent from the start to achieve FCR.
Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.
Track your team’s performance with real-time and historical analytics. See daily stats for each queue in your dashboard and display them on any monitor.
Offer agents conversations from queues with the highest priority first to better manage busy times and specific customer inquiries.
Transfer any conversation to another agent and utlitize "follow-up" reminders when more work needs to be done or a different team is involved.
Summarize and categorize all conversation (calls, emails or chats) by adding notes and tags to provide context and save time.
Keep track every conversation that occurs within Dixa, whether it’s a call, email or chat with a unique conversation ID number.
Integrate with any existing systems (e.g. Magento, Shopify & Podio) to view important customer details such as order history while helping customers.
Add additional channels or agents at any time within the interface. Flexible pricing allows you to only pay for what you need and scale up or down without additional costs.
Connect with your customers on the channel of their choice in real-time and never worry about losing data. We save everything!
Prepare for the future by collecting all your data in one place and save $$ with no software maintenance required.
Getting started with Dixa is simple, especially since there is no installation required.
First, we recommend signing up for a free trial to test the platform for yourself! If you have any questions while testing, we've got you covered 24/7.
Upon accessing your trial account, you will be taken through an onboarding guide that will take you to a point where you can start testing calls, emails and chats.
We will help you throughout the transition process and make sure your setup is suitable for your needs. When you are ready to go live, we will be there every step of the way to make sure it goes smoothly!
Breakups are hard. Luckily switching to Dixa is easy! Plus, we’ll work around the clock to make sure you have a smooth transition. Chat with our team today about how we can help you run your support across phone, email, chat and messenger in Dixa!Book a meeting
"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live. Dixa gives us the flexibility and speed we need to keep up with our growth and mission to fight food waste across the globe."
– Andreas Sachse, COO of TGTG
“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days. - Iman Safari, Customer Service Manager” – Customer Service Manager
"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Working this way has been a game changer for us." – Lasse Bundgaard Pedersen, Head of Customer Service