HELP DESK SOFTWARE

Help desk software for
customer loving teams

Deliver personalized customer service  across email, chat, messenger & phone.

Easy Setup

Start testing channels within 15 minutes, all you need is the internet!

Affordable Pricing

Enjoy Email, Chat, CRM and analytics for $19 per agent.

Streamline your support
on all channels

Respond Faster

Treat customer emails and chats like phone calls and intelligently route conversations straight to the most qualified agents.

Deliver Personal Support

Know your customers the second they reach out. Utilize integrations to display customer data from your own systems to better assist your customers.

Save Time

Avoid wasting time switching between systems and navigating complex software with everything you need in one user friendly platform.

Intelligent Email Routing

No need for multiple inboxes or hours spent sorting and categorizing emails, let our intelligent routing do that for you.

Prioritization

Escalate critical customer inquiries automatically by creating content-based rules and routing them to high priority queues.

Auto Replies

Implement auto replies to better set customer expectations outside opening hours or during peak times.

track topics

Know what your customers are contacting you about and save time all in one step by automatically applying tags to emails based on their content.

Dixa vs. other help desks

To avoid cherry picking and time wasted sorting through tickets, we decided to route all conversations directly to agents through offers.

Our intelligent routing allows agents to focus on the customer instead of the software and provide quicker support. 

This ensures that no matter what channel a customer reaches out on or how complicated their issue is, they receive the attention they deserve from the start.

Channels & key features

Enhance your customer service across all channels with features that save time and provide a better customer experience.

Voice

  • Numbers in 60+ countries
  • VoIP
  • Automated Call Distribution
  • Callback
  • Call Recording

Email

  • Intelligent routing to agents
  • Quick Response
  • Auto Replies
  • Use Company Email Addresses
  • Custom Signatures

Chat

  • Skill Based Routing
  • Quick Response
  • Rich Media Messages
  • Offline Contact Form
  • Set Online Hours (opening hours)

Voice

  • Numbers in 60+ countries
  • VoIP
  • Automated Call Distribution
  • Callback
  • Call Recording

email

  • Automatic routing to agents
  • Quick Response
  • Auto Replies
  • Use Company Email Addresses
  • Custom Signatures

chat

  • Skill Based Routing
  • Quick Response
  • Rich Media Messages
  • Offline Contact Form
  • Set Online Hours (opening hours)

Facebook messenger

  • Transfer to agent or queue
  • Automatic routing
  • Quick Response
  • Follow-up
  • Tags

Cross-channel features

Provide mulitchannel support and enjoy continuous conversations with customers.

Intelligent Routing

Route all customer inquiries intelligently. Handle the most important ones first and connect all customers with the right agent from the start to achieve FCR.

Contact Recognition

Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.

Performance Reporting

Track your team’s performance with real-time and historical analytics. See daily stats for each queue in your dashboard and display them on any monitor.

Prioritize Queues

Offer agents conversations from queues with the highest priority first to better manage busy times and specific customer inquiries.

Collaborate

Transfer any conversation to another agent and utlitize "follow-up" reminders when more work needs to be done or a different team is involved.

Notes & Tags

Summarize and categorize all conversation (calls, emails or chats) by adding notes and tags to provide context and save time.

Conversation ID

Keep track every conversation that occurs within Dixa, whether it’s a call, email or chat with a unique conversation ID number.

Integrations

Integrate with any existing systems (e.g. Magento, Shopify & Podio) to view important customer details such as order history while helping customers.

Flexible & Scalable

Scalability

Add additional channels or agents at any time within the interface. Flexible pricing allows you to only pay for what you need and scale up or down without additional costs.

Cloud-based

Connect with your customers on the channel of their choice in real-time and never worry about losing data. We save everything!

Future Proof

Prepare for the future by collecting all your data in one place and save $$ with no software maintenance required.

How to get started

Getting started with Dixa is simple, especially since there is no installation required.

Sign up for a free trial

First, we recommend signing up for a free trial to test the platform for yourself! If you have any questions while testing, we've got you covered 24/7.

Set up your account in minutes

Upon accessing your trial account, you will be taken through an onboarding guide that will take you to a point where you can start testing calls, emails and chats.

Deliver the best personal support

We will help you throughout the transition process and make sure your setup is suitable for your needs. When you are ready to go live, we will be there every step of the way to make sure it goes smoothly!

Leaving Desk.com?

Breakups are hard. Luckily switching to Dixa is easy! Plus, we’ll work around the clock to make sure you have a smooth transition. Chat with our team today about how we can help you run your support across phone, email, chat and messenger in Dixa!

Book a meeting

Companies like you are already using Dixa!

Too Good Too Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live. Dixa gives us the flexibility and speed we need to keep up with our growth and mission to fight food waste across the globe."
– Andreas Sachse, COO of TGTG

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days. - Iman Safari, Customer Service Manager” – Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Working this way has been a game changer for us." – Lasse Bundgaard Pedersen, Head of Customer Service

Ready to get started?

Schedule a walkthrough or try for yourself. We're here to help if needed.