Help Desk Software

Help desk software for customer loving teams

Deliver personalized customer service across email, chat, messenger & phone.

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Easy setup

Start testing channels within 15 minutes, all you need is the internet!

Affordable pricing

Enjoy Email, Chat, CRM and analytics for $19 per agent.

Streamline your support on all channels

Respond Faster

Treat customer emails and chats like phone calls and intelligently route conversations straight to the most qualified agents.

Deliver Personal Support

Know your customers the second they reach out. Utilize integrations to display customer data from your own systems to better assist your customers.

Save Time

Avoid wasting time switching between systems and navigating complex software with everything you need in one user friendly platform.

Intelligent Email Routing

No need for multiple inboxes or hours spent sorting and categorizing emails, let our intelligent routing do that for you.

Prioritization

Escalate critical customer inquiries automatically by creating content-based rules and routing them to high priority queues.

Auto Replies

Implement auto replies to better set customer expectations outside opening hours or during peak times.

Track Topics

Know what your customers are contacting you about and save time all in one step by automatically applying tags to emails based on their content.

Dixa vs. other help desks

 

To avoid cherry picking and time wasted sorting through tickets, we decided to route all conversations directly to agents through offers.

Our intelligent routing allows agents to focus on the customer instead of the software and provide quicker support

This ensures that no matter what channel a customer reaches out on or how complicated their issue is, they receive the attention they deserve from the start.

Channels & key features

Enhance your customer service across all channels with features that save time and provide a better customer experience.

Voice

  • Numbers in 60+ countries
  • VoIP
  • Automated Call Distribution
  • Callback
  • Call Recording

Email

  • Automatic routing to agents
  • Quick Response
  • Auto Replies
  • Use Company Email Addresses
  • Custom Signatures

Chat

  • Skill Based Routing
  • Quick Response
  • Rich Media Messages
  • Offline Contact Form
  • Set Online Hours

Facebook Messenger

  • Transfer to agent or queue
  • Automatic routing
  • Quick Response
  • Follow-up
  • Tags

Cross-channel features

Provide mulitchannel support and enjoy continuous conversations with customers.

Intelligent Routing

Route all customer inquiries intelligently. Handle the most important ones first and connect all customers with the right agent from the start to achieve FCR.

Contact Recognition

Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.

Performance Reporting

Track your team’s performance with real-time and historical analytics. See daily stats for each queue in your dashboard and display them on any monitor.

Prioritize Queues

Route all customer inquiries intelligently. Handle the most important ones first and connect all customers with the right agent from the start to achieve FCR.

Collaborate

Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.

Notes & Tags

Track your team’s performance with real-time and historical analytics. See daily stats for each queue in your dashboard and display them on any monitor.
Check out all our features

Flexible & Scalable

Scalability

Add additional channels or agents at any time within the interface. Flexible pricing allows you to only pay for what you need and scale up or down without additional costs.

Cloud-based

Connect with your customers on the channel of their choice in real-time and never worry about losing data. We save everything!

Future Proof

Prepare for the future by collecting all your data in one place and save $$ with no software maintenance required.

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

– Lasse Bundgaard Pedersen,
Head of Customer Service

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.