Deliver personalized customer service across voice, email & chat.14-day free trial
Start testing channels within 15 minutes, all you need is the internet!
Enjoy Email, Chat, CRM and analytics for $29 per agent.
Enhance your customer service across all channels with features that save time and provide a better customer experience.
Provide mulitchannel support and enjoy continuous conversations with customers.
Route all customer inquiries intelligently. Handle the most important ones first and connect all customers with the right agent from the start to achieve FCR.
Recognize your customers based on their phone number or email address and view customer data instantly upon opening a conversation.
Track your team’s performance with real-time and historical analytics. See daily stats for each queue in your dashboard and display them on any monitor.
Offer agents conversations from queues with the highest priority first to better manage busy times and specific customer inquiries.
Transfer any conversation to another agent and utlitize "follow-up" reminders when more work needs to be done or a different team is involved.
Summarize and categorize all conversation (calls, emails or chats) by adding notes and tags to provide context and save time.
Keep track every conversation that occurs within Dixa, whether it’s a call, email or chat with a unique conversation ID number.
Integrate with any existing systems (e.g. Magento, Shopify & Podio) to view important customer details such as order history while helping customers.
Add additional channels or agents at any time within the interface. Flexible pricing allows you to only pay for what you need and scale up or down without additional costs.
Connect with your customers on the channel of their choice in real-time and never worry about losing data. We save everything!
Prepare for the future by collecting all your data in one place and save $$ with no software maintenance required.
Getting started with Dixa is simple, especially since there is no installation required.
First, we recommend signing up for a free trial to test the platform for yourself! If you have any questions while testing, we've got you covered 24/7.
Upon accessing your trial account, you will be taken through an onboarding guide that will take you to a point where you can start testing calls, emails and chats.
We will help you throughout the transition process and make sure your setup is suitable for your needs. When you are ready to go live, we will be there every step of the way to make sure it goes smoothly!
“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director
“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers
“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager