If you can’t find what you’re looking for in our guides and FAQ below, don’t hesitate to reach out to us with any issue, big or small. You can do so in the contact form here, via our chat when we’re online (we always are during business hours), or via one of these phone numbers:
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If you follow these easy steps you will have have your Dixa chat in your wordpress site in no time.
You can forward emails to Dixa and reply to customers. Email is currently in beta.
To install the chat widget on your website you just need to copy the chat script and paste it into the header of your website's HTML page.
You can add a phone number you own as an outgoing phone number by entering a six digit confirmation code.
You can be ready to answer phone calls in Dixa by following these few steps.
Dixa supports phone numbers in more than 50 countries and you can keep your existing number by porting it.
Follow the steps in this video to answer chats from your customers in no time.
In this short video you can see how to answer conversations in Dixa.
You can set several thresholds for each queue. When a threshold is reached an alert will be sent to all online agents.
Transfer an incoming call to an external number where you can talk to the person on the other line first.
Enter +(country code)(phone number) in the dialer to call a number in a different country than your inbound phone number is in.
If you have muliple phone numbers you can change outgoing phone number by clickint the cogwheel in the phone number box.
You sign in via a link that we send to your email. No need to remember more passwords!
Select what channels you want to be available for.
Add notes to conversations, so customers don't have to repeat themselves later.
Search by email, phone number, name and conversation IDs to find what you need.
Get a quick overview of previous conversations from the same user (a user can be both an agent and a customer).
Customers can leave a rating and feedback during or after a chat conversation. This gives you instant feedback on your performance.
You can see practical information about the customer like country, operating system and browser.
Have incoming calls go both to the Dixa interface and to a landline or mobile phone.
When an agent has finished a conversation there is a short time to resolve the case before the next conversation is offered.
We have three plans for telephony. Choose starter if you don't spend much time on the phone but want to be there for your customers. Choose basic if you spend quite a lot of time on the phone, but also do other things. The pro plan is for professional customer service reps who spend almost all their time on the phone. Each plan has a fair usage limit:
If you exceed the fair usage limit - and only if you exceed it - we charge an additional $0.015 per minute spent.
Outbound calls are charged by the minute and include calls made from the dialer, external forwarding and simultaneous ringing. We currently bill outbound calls every 14 days. See a list of the outbound rates here.