We're here to help!

If you can’t find what you’re looking for  in our guides and FAQ below, don’t hesitate to reach out to us with any issue, big or small. You can do so in the contact form here, via our chat when we’re online (we always are during business hours), or via one of these phone numbers:

US: +1 888 910 7555 (Toll-free)
Monday-Friday: 3 AM - 10 AM EDT

UK: +44 845 528 0282
Monday-Friday: 10 AM - 6 PM

DK: +45 89 88 62 60
Mandag-fredag: 9-17

If you prefer, you can find us on social media as well :-)

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Admin guides

Agent guides

Frequently asked questions

Can I acces the Dixa platform from my smartphone or tablet?

Dixa is built on WebRTC technology that is not currently supported by mobile devices. We are working on an app, so you can support your customers right from your smartphone or tablet. We expect to launch this in the summer of 2017.

What hardware do I need?

For the best experience we recommend using Dixa with the latest version of Google Chrome and a USB headset (wired or wireless). Conversations are answered in the browser and no softphone is necessary. Dixa does not support traditional desk phones or IP phones.

Is this really free?

Yes. At some point, we hope you grow your business and will need some of our other services. By then we think you’ll like Dixa so much that you choose us. So yes, it really is free.

Do I need to enter my credit card details to sign up?

No, just create an account to get started. You’ll start with all the free includes listed above and you can always upgrade later on.

Is there an expiration date on the free version?

No, it’s free forever. Enjoy :-)

How many agents can we add?

You can add an unlimited amount of agents for chat, but there's a price per agent past the first five. Each additional agent costs $5.

So if I just want chat, is it really free?

Yes, for the first five agents at least. At some point we hope you grow your business and will need add-ons like the ones listed above. By then we think you’ll like Dixa so much that you choose us. So yes, it really is free.

What’s the limit for number of concurrent chats?

We currently have a limit of five concurrent chats per agent.

Can you transfer a chat?

Yes, you can transfer a chat to any available agent and employee.

Can I keep my existing number?

Yes, you can absolutely keep your existing number. The only thing we need to do is transfer your existing number from your current telephone carrier to Dixa. This costs an additional $8 per month per number for the first 12 months. We’d love for you to be able to transfer it instantly and free of charge, but unfortunately we don’t make the rules.

Can I get help setting up?

While we won’t do the actual set up for you, you can always contact our support about any questions you might have. We always do our best to help, and our developers are even standing by for tech support.

In which countries are phone numbers available?

We currently supply phone numbers in these countries: Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador*, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India*, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines*, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates*, United Kingdom, United States, Virgin Islands (US), World (iNum). *These countries are more expensive than our normal rate and requires you to contact us for a price. If your country isn't listed here, you can always contact us about availability.

Can we have more than one chat widget?

Yes, you can have more than one chat widget. For instance, you might want a specific widget located on your check-out pages that only certain employees are supposed to answer. Use URL triggers to decide which widget visitors see.

What do inbound calls cost?

Inbound calls cost $0.02 per minute on the default pay-as-you-go plan. There are discounts available on pre-paid packages. Toll-free minutes cost an additional $0.01 per minute on top of your per minute price. Finally, if you exceed the usage in a pre-paid package, we charge additional minutes at the standard pay-as-you-go rate of $0.02.

What do outbound calls cost?

Outbound calls are charged by the minute and include calls made from the dialer, external forwarding and simultaneous ringing. We currently bill outbound calls every 14 days. See a list of the outbound rates here.

Can I change plans/add-ons anytime?

Yes, and at no additional cost to you. Scale up or down as you need, and we’ll charge accordingly.

What is simultaneous ringing?

Simultaneous ringing is simply making a phone ring at the same time as your Dixa browser does. This is the feature you would normally use to make sure you receive calls on your mobile phone while on the move. Please note that simultaneous ringing is considering an outbound call and will be charged as such.

Which payment methods do you accept?

We currently accept VISA, Mastercard and American Express in US dollars.

What kind of support can I get?

Our support basically includes anything you need help with. We answer any question about customer service and the Dixa platform, we help with setup and our developers are standing by to supply technical support and answer tech questions. We know how important your customers are to you. Just like you are to us. As a thank you, you can always expect excellent customer service :-)

What's in the free test of telephony?

You get to pick one phone number for free and we add $2 to your balance to test indbound telephony. You can set up a call flow and test indbound calls so you get more than a feel for the call quality and how the platform functions. If you want to test outbound calls too, enter a payment method and then contact us. Enjoy!