We're here to help!

If you can’t find what you’re looking for  in our guides and FAQ below, don’t hesitate to reach out to us with any issue, big or small. You can do so in the contact form here, via our chat when we’re online (we always are during business hours), or via one of these phone numbers:

US: +1 888 910 7555 (Toll-free)

UK: +44 845 528 0282

DK: +45 89 88 62 60

Thank you! We've received your email and will get back to you as soon as possible :-)

Oops! Something went wrong while submitting the form

Admin guides

Agent guides

Frequently asked questions

What hardware do I need?

For the best experience we recommend using Dixa with the latest version of Google Chrome and a USB headset (wired or wireless). Conversations are answered in the browser and no softphone is necessary. Dixa does not support traditional desk phones or IP phones.

Can I acces the Dixa platform from my smartphone or tablet?

Dixa is built on WebRTC technology that is not currently supported by mobile devices. We are working on an app, so you can support your customers right from your smartphone or tablet. We expect to launch this in the summer of 2017.

What's in the telephony add-ons?

We have three plans for telephony. Choose starter if you don't spend much time on the phone but want to be there for your customers. Choose basic if you spend quite a lot of time on the phone, but also do other things. The pro plan is for professional customer service reps who spend almost all their time on the phone. Each plan has a fair usage limit:

  • ‍Telephony, starter: 1.000 inbound minutes per month per agent
  • ‍Telephony, basic: 2.500 inbound minutes per month per agent
  • Telephony, pro: 4.000 inbound minutes per month per agent 

If you exceed the fair usage limit - and only if you exceed it - we charge an additional $0.015 per minute spent.

Do I need to enter my credit card details to sign up?

No, just create an account to get started. You’ll start with all the free includes listed above and you can always upgrade later on.

Is this really free?

Yes. At some point, we hope you grow your business and will need some of our other services. By then we think you’ll like Dixa so much that you choose us. So yes, it really is free.

Is there an expiration date on the free version?

No, it’s free forever. Enjoy :-)

How many agents can we add?

You can add an unlimited amount of agents for chat, but there's a price per agent past the first five. For telephony it’s a bit different: You pay per agent who’s placed in a queue to receive calls. Other employees who aren’t in a queue - specialists, for instance - are free.

So if I just want chat, is it really free?

Yes, for the first five agents at least. At some point we hope you grow your business and will need add-ons like the ones listed above. By then we think you’ll like Dixa so much that you choose us. So yes, it really is free.

What’s the limit for number of concurrent chats?

We currently have a limit of five concurrent chats per agent.

Can I keep my existing number?

Yes, you can absolutely keep your existing number. The only thing we need to do is transfer your existing number from your current telephone carrier to Dixa. This costs an additional $8 per month per number for the first 12 months. We’d love for you to be able to transfer it instantly and free of charge, but unfortunately we don’t make the rules.

Can you transfer a chat?

Yes, you can transfer a chat to any available agent and employee.

Can I get help setting up?

While we won’t do the actual set up for you, you can always contact our support about any questions you might have. We always do our best to help, and our developers are even standing by for tech support.

In which countries are phone numbers available?

We currently supply phone numbers in these countries: Argentina, Australia, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, El Salvador*, Estonia, Finland, France, Georgia*, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxemborg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea*, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States. *These countries are more expensive than our normal rate and requires you to contact us for a price.

Can we have more than one chat widget?

Yes, you can have more than one chat widget. For instance, you might want a specific widget located on your check-out pages that only certain employees are supposed to answer. Each widget has its own settings and you decide who answers which one. However, you can only use one widget per domain or subdomain.

What do inbound calls cost?

We have three plans for telephony, ranging from 1.000 to 4.000 inbound minutes per agent per month. If you exceed the fair usage limit on your plan - and only if you exceed it - we charge an additional $0.015 per minute.

What do outbound calls cost?

Outbound calls are charged by the minute and include calls made from the dialer, external forwarding and simultaneous ringing. We currently bill outbound calls every 14 days. See a list of the outbound rates here.

Can I change plans/add-ons anytime?

Yes, and at no additional cost to you. Scale up or down as you need, and we’ll charge accordingly.

What is simultaneous ringing?

Simultaneous ringing is simply making a phone ring at the same time as your Dixa browser does. This is the feature you would normally use to make sure you receive calls on your mobile phone while on the move. Please note that simultaneous ringing is considering an outbound call and will be charged as such.

Which payment methods do you accept?

We currently accept VISA, Mastercard and American Express in more than 100 currencies.

What kind of support can I get?

Our support basically includes anything you need help with. We answer any question about customer service and the Dixa platform, we help with setup and our developers are standing by to supply technical support and answer tech questions. We know how important your customers are to you. Just like you are to us. As a thank you, you can always expect excellent customer service :-)

What's in the free test of telephony?

You get to pick one phone number for free and we add $2 to your balance to test indbound telephony. You can set up a call flow and test indbound calls so you get more than a feel for the call quality and how the platform functions. Outbound calls are not possible during the free trial. Enjoy!