Add outgoing caller id

Admin guide
  1. Go to Settings.
  2. Select Phone Numbers.
  3. Click on Add outgoing caller id.

  1. Enter the number you want to verify as an outgoing number.
  2. If you require any keypad selections to get trough an IVR menu to confirm the phone number, you can enter the necessary selections under Extension.
  1. Wait for the confirmation call and enter the six digit code shown in the Dixa interface.
  1. You can now use the added phone number as an outgoing call id when making calls from Dixa.

NOTE!
If you have added an outgoing caller ID to Dixa and want to answer incoming calls to that number in Dixa, you will need to forward incoming calls to a phone number in Dixa that is verified for incoming calls.

Admin guides

Agent guides