Add phone announcement

Admin guide
  1. Go to Settings.
  2. Click on Call Flows.
  3. Click Edit next to the call flow where you want to add the announcement. You can also click on Add call flow to create a new one.
  4. Click on Add Action.
  5. Select Announcement.
  6. Click +Add new to add an announcement.
  7. Select Record to record an announcement directly in your browser. Select Upload to add a pre-recorded announcement in mp3 format.
  8. Give the announcement a Title.
  9. Select if the call flow should end after the announcement or if it should continue to a new action in the call flow.
  10. Click Save.
Click Add Action
Click on Announcement
Click on Record or Upload
Click Record to record an announcement in your browser
Give the announcement a title and click the blue bar to start recording
Click the red bar to stop recording
Click the green bar to upload the recording
Announcement has been recorded. Click Save to activate it.
Click Upload a pre-recorded announcement
Give the announcement a title
Drag and drop the mp3-file and click the green bar to upload
Click Update to activate the uploaded announcement

Admin guides

Agent guides