Chat Flow Editor

Admin guide
  1. Go to Settings.
  2. Go to Chat Widgets
  3. Click on Customization.
  4. You have the following options:
    CUSTOMIZATION
    - Choose supported languages for the widget
    - Change text in minimized chat form and contact form
    - Choose theme color
    - Choose widget position (mobile and desktop)

    CHOOSE HIDE STRATEGY
    - Hide strategy is used to decide how the widget functions when all agents are offline and/or away. We recommend that you only use 'Never hide' if you also use a contact form. These are your options:
    - Hide when all agents are either away or offline
    - Hide when all agents are offline
    - Never hide

    OPENING HOURS
    - Choose what time of each day of the week that the chat widget should be shown.

    URL TRIGGERS
    - URL triggers can be used to change how the chat widget looks and functions based on which URL the customer is at, when he or she starts the conversation. Eg. you can have one queue for your check-out pages and one for everything else. For instance: https://exsample.com/support or https://exsample.com/checkout

    QUEUE
    - Select what queue chat conversations should be delivered to.

    HIDE WIDGET
    - No chat widget or contact form will be shown on you site.

    CONTACT FORM
    - Select what queue contact form messages should be delivered to.

Example of a chat flow

Example of a chat flow

Admin guides

Agent guides