Listen in and join phone conversation

Admin guide
  1. Go to an ongoing phone conversation.
  2. Click Listen in to join the conversation. Your microphone will be muted so the other participants won't be able to hear you.
  3. Click Unmute to join the conversation.
  4. Click on Mute to turn off your microphone again.
  5. Click Leave to leave the conversation.
Click Listen in to listen to the conversation
Click Unmute to join conversation
Click Leave to stop listening to the conversation

Admin guides

Agent guides