Make yourself available for incoming conversations

Agent guide

1. In the upper left corner, click on the channel you want to accept conversations from. 

2. Set your presence to online by clicking the green circle next to Presence.

3. Click on Ring Mode if you want to activate Simultaneous Ringing. To activate Simultaneous Ringing you need to save a phone number under My Profile.
When Simultaneous Ringing is activated calls are offered both in the Dixa interface and the phone number you have added in your profile.

Available for phone and chat

Admin guides

Agent guides