My Profile

Agent guide

On My Profile you can change your avatar, change your display name, enter a phone number (optional) and enable Simultaneous ring (requires a phone number).

If you have added a phone number you can enable Simultaneous Ring. When SimultaneousRing is enabled incoming call conversations will be offered both in the browser and on your mobile phone. This makes it possible for you to answer calls without having to be near a computer.

Contact your administrator if you need to change your email address.

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