Queue timeout

Admin guide
  1. Go to Settings.
  2. Click in Call Flows.
  3. Click on Edit next to the call flow you want to change.
  4. Enable Timeout in the Queue action and select the number of seconds before the action is triggered.
  5. Select a new action for when the timeout limit has ben reached. This can for instance be a new queue, an announcement, a voicemail or a call forward.

    Please note that queue timeout does not work for transferred conversations since they do not go through a call flow.
Queue with timeout after two minutes
Timeout to voicemail
Timeout to call forward
Timeout to different queue

Admin guides

Agent guides