The end-user is a Contact in Dixa. Contacts are created automatically when a customer contact you by phone, chat or email. A Contact can also be added manually by Agents and Administrators.
A Team Member in Dixa. Can be assigned to one or more queues. An agent does not have access to the Analytics and Settings menus.
An administrator in Dixa can be assigned to one or more queues. The administrator has access to the Analytics and Settings menu, can change Organization information, add, edit and remove team members (Agents), add and edit queues, assign and remove agents from queues, configure phone, chat and email channels, add and remove tags, add, edit and remove templates, and add and remove integrations.