To set up email in Dixa:

  1. Go to Settings
  2. Click on Email
  3. Click on Add New Email Integration.
  4. Enter email name, sender name and select the queue the emails should be delivered to.
  5. Click Add New Email to complete the integration.
  6. Forward your company email to email address that was created on setup.

The following features are also available:

  • ‍Create as many email addresses as you need
  • Receive emails in Dixa
  • Reply to emails
  • Reassign or transfer emails to other agents or queues
  • Receive email attachments
  • Compose and send new emails to anyone
  • Custom signatures
  • Auto-reply to incoming emails
  • Forward email to an external email address
  • Use quick responses and templates to save your most common replies and phrases and instantly insert them in your emails.

These email features are coming soon:

  • Attach file to email reply
  • Rich Text Editor
  • Reply to contact form by email
  • Email Flow Editor