Get started with email
To set up email in Dixa:
- Go to Settings
- Click on Email
- Click on Add new email integration.
- Enter email name, sender name and select the queue the emails should be delivered to.
- Click Add new email to complete the integration.
- Forward your company email to email address that was created on setup.
Furthermore, the following features are available:
- Create as many email addresses as you need
- Receive emails in Dixa
- Reply to emails
- Reassign/Transfer of emails to other agents or queues
- Receive email attachments
- Compose and send new emails to anyone
- Custom signatures
- Auto-reply to incoming emails
- Forward email to an external email address
- Use quick responses and templates to save your most common replies and phrases and instantly insert them in your emails.
These email features are coming soon:
- Attach file to email reply
- Rich Text Editor
- Reply to contact form by email
- Email Flow Editor