Transfer conversation - blind transfer
A blind transfer is a transfer where you don't get to talk to the person you're transferring the conversation to before the transfer completes. As opposed to an assisted transfer that allows you to have a conversation before the call is transferred. Blind transfers are also known as cold transfers.
To make a blind transfer:
- Click on Transfer conversation and select Blind transfer.
- Enter a phone number or search for a contact.
- Click on Blind transfer to transfer conversation.
Here's how Transfer conversation and select Blind transfer looks:
Enter a phone number or search for a contact.