1. Go to Settings.
  2. Go to Templates.
  3. Click Add new template.
  4. Enter a name for the template
  5. Enter an optional subject. The subject is used when inserting a Quick Response when composing an email.
  6. Select Quick response as Template type.
  7. Enter the template content. This is the text that will be inserted in the conversation when using the Quick Response.
    The Template content supports HTML.

The following variables can be inserted in the Quick Response:
{{organization_name}}
- Inserts the organization name from Settings > Organization & Team.
{{requester_firstname}}
- Inserts the customer's first name.
{{requester_fullname}}
- Inserts the customer's full name.
{{requesteremail}}
- Inserts the customer's email address.
{{agent_firstname}}
- Inserts the agent's first name from Settings > Profile.
{{agent_fullname}}
- Inserts the agent's full name from Settings > Profile.
{{conversation_subject}}
- Inserts the subject of the conversation if available.

Go to Settings and select Templates.

Select Add new template.

Select Quick response as Template type.

Enter Name, Subject (optional) and Template content.

Quick Response has been inserted.