Create an auto-reply

  1. Go to Settings.
  2. Go to Templates.
  3. Click on Add new template.
  4. Enter Name, subject and Template content.
  5. Select Auto reply as Template type.
  6. Click Add new template.
  7. Go to Email.

The following variables can be inserted in the auto-reply:
{{organization_name}}
- Inserts the organization name from Settings > Organization & Team.
{{requester_firstname}}
- Inserts the customer's first name.
{{requester_fullname}}
- Inserts the customer's full name.
{{requester_email}}
- Inserts the customer's email address.
{{agent_firstname}}
- Inserts the agent's first name from Settings > Profile.
{{agent_fullname}}
- Inserts the agent's full name from Settings > Profile.
{{conversation_subject}}
- Inserts the subject of the conversation.

Go to Settings and Templates.

Click Add new template.

Select Auto reply as Template type.

Enter Name, Subject, Template content and click Save.


Enable auto-reply for email integration

  1. Go to Email.
  2. Click Edit next to the email integration you want to enable auto-reply
  3. Click Enable and select the auto-reply in the drop-down menu.
  4. Click Save.