Create an Auto-Reply

  1. Go to Settings.
  2. Go to Templates.
  3. Click on Add New Template.
  4. Enter Name, Subject and Template Content.
  5. Select Auto-Reply as Template Type.
  6. Click Add New Template.
  7. Go to Email.

The following variables can be inserted in the Auto-Reply: 
{{organization_name}}
- Inserts the organization name from Settings > Organization & Team.

{{requester_firstname}}
- Inserts the customer's first name.

{{requester_fullname}}
- Inserts the customer's full name.

{{requester_email}}
- Inserts the customer's email address.

{{agent_firstname}}
- Inserts the agent's first name from Settings > Profile. 

{{agent_fullname}}
- Inserts the agent's full name from Settings > Profile. 

{{conversation_subject}}
- Inserts the subject of the conversation.


Go to Settings and then Templates:


Click Add New Template:


Select Auto-Reply as Template Type:


Enter Name, Subject, Template Content and click Save:

Enable Auto-Reply for Email 

  1. Go to Email.
  2. Click Edit Flow next to the email  you want to enable auto-reply
  3. Add a Reply action in the Email Flow.
  4. Select the auto-reply you want to use.
  5. Save the Email Flow.