With the Chat Menu action you can have chat conversations go to different queues depending on what option the customer chooses in the menu. It can be found as an Action in the Chat Flow Editor.

1. Add the menu options you want:

https://cdn.elev.io/file/uploads/FGTk8scc8Nk5AQVpPDURPUYrvxqg4K4sqg5u1k2QqLo/uIbyr-h-Pi8f3mp51VM0CJFAx9AerOzZrb4MyzArKr0/Menu Option-LDw.png


2. Select what queues the conversations should go to:

https://cdn.elev.io/file/uploads/eid_pwPCq9B83qCr7_E7suYUZb-t0pP21wOYRLdoB2g/5aBMjAPjFQpTL4hlcElxsn57Xl8TKqkVNg1VZUdLsNE/chat_menu_02-YdQ.png


In this advanced example, the chat widget is hidden if no agents are available in the two queues. If only agents in one queue are available, only that option will be show in the Chat Menu.

https://cdn.elev.io/file/uploads/eid_pwPCq9B83qCr7_E7suYUZb-t0pP21wOYRLdoB2g/allDZ7DmjbaKeucNzky7VoSr34k5hqYpf7DuiamuJmY/chat_menu_03-22U.png