PRODUCT TOUR

All-in-one customer service software

Deliver personalized support across all channels from one screen.

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Happy Agents

Give your agents the tools they need to deliver great customer service every time.

Loyal Customers

Engage in meaningful conversations with customers in real time to increase loyalty.

PRESENCE

Be here, there and everywhere!

Unify your customer service experience across phone, email, chat and messaging apps to eliminate the chaos caused by having separate systems and screens

Phone

Full-featured call center & phone system that runs directly in your browser. Learn more about phone

Chat

Live chat solution to help you convert visitors when they are most engaged with your brand. Learn more about chat

Email

Email platform that lets you track, prioritize and respond to your customers quicker. Learn more about email

Messaging

Messaging platform to help you engage with your mobile-heavy customers (Facebook Messenger and WhatsApp).

PRIORITY

Prioritize intelligently.

Respond to your most important inquiries first based on your specific business needs

Context-based routing & automation

Always route customers to the agent most qualified to meet their needs.

Powerful workflows

Design powerful workflows with our drag-n-drop Flow Builder in minutes without assistance from your IT department.

Intelligent conversation algorithms

Let the most qualified agents handle the most important conversations before the rest. Automatically.

PERSONALIZATION

Get down and personal.

Build long-lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.

Customer recognition

Make your customers feel appreciated by instantly knowing who they are, regardless of the channel they reach out on.

Knowledge

Connect each conversation to relevant data including past conversations, order history and preferences.

Seamless integrations

Truly understand your customer by displaying customer data from your other systems in Dixa. Learn more about integrations

Want to know more?

Check out all our features

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."