Provide multichannel support and produce more skilled, satisfied agents.
Engage in meaningful conversations with customers in real time to increase loyalty.
Unify the customer service experience across phone, email, messaging and chat, and eliminate the chaos caused by having separate systems and screens
Full-featured call center & phone system that runs directly in your browser. Learn more about phone
Real-time live chat solution to engage with your site visitors wherever they are. Learn more about chat
Handle the most valuable, relevant or urgent conversations first by blending agents and channels, and by smart routing or automating these via context and data
Always match customers with the agent most qualified to meet their needs.
Build powerful and smart routing flows in minutes without assistance from your IT department.
Let the most qualified agents handle the most important conversations before the rest. Automatically.
Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.
Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.
Connect each conversation to relevant data including past conversations, order history and preferences.
Truly understand your customer by displaying customer data from your other systems in Dixa. Learn more about integrations