PRODUCT TOUR

Full-fledged platform for customer loving teams

Deliver personalized customer service across all channels.

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Happier Agents

Provide multichannel support and produce more skilled, satisfied agents.

Loyal Customers

Engage in meaningful conversations with customers in real time to increase loyalty.

PRESENCE

Be here, there and everywhere!

Unify the customer service experience across phone, email, messaging and chat, and eliminate the chaos caused by having separate systems and screens

Phone

Full-featured call center & phone system that runs directly in your browser. Learn more about phone

Chat

Real-time live chat solution to engage with your site visitors wherever they are. Learn more about chat

Email

Email platform that lets you track, prioritize and help your customers quicker. Learn more about email

Messaging

Messaging platform that lets you engage with, prioritize and help your customers via Facebook Messenger and WhatsApp.

PRIORITY

Prioritize intelligently.

Handle the most valuable, relevant or urgent conversations first by blending agents and channels, and by smart routing or automating these via context and data

Context based routing & automation

Always match customers with the agent most qualified to meet their needs.

Powerful work and channel flows

Build powerful and smart routing flows in minutes without assistance from your IT department.

Intelligent conversation algorithms

Let the most qualified agents handle the most important conversations before the rest. Automatically.

PERSONALIZATION

Get down and personal.

Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.

Customer recognition

Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.

Knowledge

Connect each conversation to relevant data including past conversations, order history and preferences.

Seamless integrations

Truly understand your customer by displaying customer data from your other systems in Dixa. Learn more about integrations

Want to know more?

Check out all our features

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.