COVID-19 Care: How Customer-Centric Brands Can Continue Delivering Great CX Remotely

COVID-19 Care: How Customer-Centric Brands Can Continue Delivering Great CX Remotely

Date:
March 19, 2020
Time:
3:00 pm
Cet,
GMT,
PST

The contact center is the heart of customer service and the forefront of your brand. In times of crisis such as the current global COVID-19 pandemic, customers expect queries and concerns to be addressed instantaneously, making the customer experience critical as well as challenging. With the right remote support, you can continue engaging in friendly conversations that keep your business running and your customers happy.

Watch this webinar to learn how to:

  • Equip your contact center and support teams for effective remote work
  • Enable critical business continuity remotely, providing customer confidence and agent safety
  • Boost remote agent team productivity, operational agility and improve customer experience

Register for webinar

Transcript

Tue Søttrup

Tue has over 20 years of practical experience in customer contact and customer service in a digital context, most recently with Saxo.com. He gives talks, writes articles, and is happy to share his knowledge and experience.

Shep Hyken

Shep Hyken is a customer experience expert and keynote speaker. He is a New York Times bestselling author of seven books including Moments of Magic®, The Cult of the Customer, Amaze Every Customer Every Time, and The Convenience Revolution. He has also created The Customer Focus™, a customer service training program. Shep works with companies who want to build loyal relationships with their customers and employees.

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