Make this change to increase customer retention in 2019
Bookings are on the rise and travelers are using more channels and devices to book trips than ever before. With fierce competition and high customer expectations, your customer service experience can be your strongest asset. Being available to your customers on all they channels they use in their personal lives gives them the power to choose the channel that is most convenient for them at that moment.
Find out how you can elevate your customer experience and retain more customers by implementing this change in 2019.
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Christian is the VP of Product at Dixa and believes in treating customers as friends, not transactions. He approaches Dixa's product development with this mindset every single day.