The Personalization Promise: Using Customer Insights for Great Conversational Experiences

The Personalization Promise: Using Customer Insights for Great Conversational Experiences

Date:
April 2, 2020
Time:
3:00 pm
Cet,
GMT,
PST

Customers increasingly want to receive compelling, relevant messages at the right time, on the right channel—every time. Personalization is thus becoming crucial for brands to consider in their CX strategy to stay competitive and drive sales. Powered by customer data and actionable insights, personalized conversations become ever-more relevant, deepening customer loyalty and driving greater ROI for businesses.

Join our webinar to learn:

  • Why customer intelligence holds the key to answering some of the CX challenges facing brands today
  • How brands can leverage customer insights to drive personalized conversations and better experiences across channels


Register for webinar

Transcript

Nanditha Vijayaraghavan

Nanditha, Senior Growth Manager at Dixa, is an experienced marketer working at the intersection of marketing, product, and strategy to drive user acquisition and top-line revenue growth. She helps purpose-driven and customer-obsessed brands bring ideas to life by marrying marketing strategy with execution.

Gregers Mikkelsen

Gregers is CMO of UserTribe and spearheads their quest to help businesses use human insights to take their customer experience from good to great. Before joining UserTribe, Gregers founded Zentabox the first and largest Nordic digital platform for personalized supplements with more than 100.000 users. Prior to founding Zentabox, Gregers worked 10 years at Kunde & Co advising multinational businesses on branding and marketing. Gregers is a firm believer of the brand being the guiding star to every strong business.

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