The State of Conversational Customer Engagement: Trends, Predictions & Best Practices

The State of Conversational Customer Engagement: Trends, Predictions & Best Practices

Date:
December 11, 2019
Time:
3:00 pm
GMT,
11:00 am
PST

Join the dialogue with G2 expert, Marshall Lager and Dixa VP Marketing, Kenneth Tange, as they discuss  the transformative space of Conversational Customer Engagement. During this webinar, they’ll cover:

  • Evolution of customer engagement  in today’s modern, digital economy
  • Current trends and 2020 predictions for conversational customer engagement
  • Best practices for brands to leverage the power of conversational CX and make service experiences more human, more relationship-based and ultimately more successful.

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Transcript

Kenneth Tange

Kenneth is an experienced marketer and brand builder having worked in Consumer Electronics, Telco, and Medico for the last 15 years before joining Dixa as VP of Marketing. Kenneth is passionate about spreading the #customerfriendship movement around the globe.

Marshall Lager

Marshall is G2’s research principal for sales and customer service applications. This role follows a career as a journalist and analyst covering CRM, customer experience, and social engagement. This background has led to a deep familiarity with the demands of those markets, as well as the ways other technologies can have a positive effect on them. His coverage areas include sales, customer service, and contact center.

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