Tickets are Dead! Long Live Conversations!
There are many ways to organize your customer service organization that all create different experiences for your customers. In a world where people have more choice than ever before at their fingertips, it’s more important than ever to make sure they have a good experience each and every time they reach out to you.
It’s time to communicate with your customers through friendly and engaging conversations and acknowledge them for choosing your service or product. Nobody likes to be treated as a number.
Mikkel, our Chief CX Evangelist, has a suggestion for you - how about you start focusing on the conversations you have with your customers rather than the issue they want to talk to you about?
Shifting your focus from tickets that live in separate channels to a more holistic view of the conversations you have with your customers across all channels can help you deliver the type of deeply personalized experiences they already expect.
Tune in to hear Mikkel explain how the future of customer engagement is conversational and why tickets are not a part of this future 🙌
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Mikkel is an expert in building friendships with customers. It has been his driver for more than 8 years in the business. He genuinely believes that companies need to engage with their customer base in order to stand out in a market where digital friendships are becoming more important than ever.