Wednesday, May 8, 2019
,
3:00 pm
,
CEST
30 mins.

Would I Do This to a Friend?: How to look at Customer Service in a brand new light

Customer Service has become mechanical and impersonal. We create tickets, assign cases, file incidents. We distribute, route and triage. We deflect, automate and categorize.

The time has come for you to look at how you do support in a new light and shift the way you think about the people that matter the most to your business - your customers!

Join our VP of Product, Christian Colding and learn how you can apply the familiar model of ‘friendships’ to the way you think about your customer support and simply ask yourself: Would I do this to a friend?

You might discover you have been wrong about a few things.

Christian Colding

Christian is the VP of Product at Dixa and former Senior Product Manager at Zendesk. He is passionate about building the architecture for the customer service of tomorrow and has a thing for illustrating ideas with geometric shapes.

About

Heading

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Registration

Would I Do This to a Friend?: How to look at Customer Service in a brand new light

Customer Service has become mechanical and impersonal. We create tickets, assign cases, file incidents. We distribute, route and triage. We deflect, automate and categorize.

The time has come for you to look at how you do support in a new light and shift the way you think about the people that matter the most to your business - your customers!

Join our VP of Product, Christian Colding and learn how you can apply the familiar model of ‘friendships’ to the way you think about your customer support and simply ask yourself: Would I do this to a friend?

You might discover you have been wrong about a few things.

Transcript

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