Would I do this to a friend? How to look at customer service in a brand new light
May 8, 2019
30 mins.

Would I do this to a friend? How to look at customer service in a brand new light

Customer Service has become mechanical and impersonal. We create tickets, assign cases, file incidents. We distribute, route and triage. We deflect, automate and categorize.

The time has come for you to look at how you do support in a new light and shift the way you think about the people that matter the most to your business - your customers!

Join our VP of Product, Christian Colding, to learn how you can apply the familiar model of ‘friendship’ to the way you think about your customer support. It all starts by asking yourself one simple question: Would I do this to a friend?

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Transcript

Christian Colding

Christian is the VP of Product at Dixa and believes in treating customers as friends, not transactions. He approaches Dixa's product development with this mindset every single day.

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